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Mitel's extensive portfolio of enterprise communications products responds to the diverse requirements of companies and organizations large and small, leveraging technological innovation for competitive advantage.

9504 Messaging homepage 0 -1 Product Category Mitel's robust messaging solutions provide companies of all sizes with feature-rich capabilities to manage their voice, email and fax messages in innovative and cost-effective ways that drive business productivity and efficiency. N 6 9525 th_messaging.jpg image th_messaging.jpg th_messaging.jpg 4806 91 Images Thumbnail Other static Messaging image/pjpeg N 17756 Embedded Messaging homepage Embedded Messaging 0 -1 6 Product Embedded Messaging is available within all Mitel communications platforms, and delivers a cost-effective voice messaging solution. N 26438 Mitel Enterprise Messaging homepage Mitel Enterprise Messaging 0 -1 4 Product For Mitel 5000 Communications Platform (CP) and Mitel Axxess®, Mitel Enterprise® Messaging allows you to unify and consolidate voice, email and fax communications in a centralized location. N 31181 Mitel NuPoint Unified Messaging homepage Mitel NuPoint Unified Messaging 0 -1 1 Product Subcategory N 17756 Embedded Messaging homepage Embedded Messaging 0 -1 6 Product Embedded Messaging is available within all Mitel communications platforms, and delivers a cost-effective voice messaging solution. N 26438 Mitel Enterprise Messaging homepage Mitel Enterprise Messaging 0 -1 4 Product For Mitel 5000 Communications Platform (CP) and Mitel Axxess®, Mitel Enterprise® Messaging allows you to unify and consolidate voice, email and fax communications in a centralized location. N 9505 Wireless homepage 0 -1 Product Category Mitel's enterprise wireless solutions extend the network to provide corporate voice and data access anywhere within the enterprise. N 7 9526 th_wireless.jpg image th_wireless.jpg th_wireless.jpg 14478 91 Images Thumbnail Other static Wireless image/pjpeg N 12367 SpectraLink 802.11 Solutions homepage SpectraLink 802.11 Solutions 0 -1 5 Product Subcategory SpectraLink Wireless Telephone Systems provide organizations with the competitive advantage needed in today?s service-oriented and fast-paced work environment. The solution consists of the NetLink SVP Server, NetLink Wireless Telephones, SVP compatible access points and a Mitel ICP. N 12368 Mitel IP-DECT Solution (EMEA only) homepage Mitel IP-DECT Solution (EMEA only) 0 -1 2 Product Subcategory The Mitel IP-DECT solution provides high functionality wireless phones with easy access to telephony and messaging services. It is ideal for businesses requiring cost effective wireless voice services. N 12396 Wireless Gateways homepage Wireless Gateways 0 -1 6 Product Subcategory Mitel IP Communications Platforms (ICP) can be deployed to provide a wireless voice solution for legacy PBX-enabled enterprises and environments that do not currently have wireless capabilities, or that have a data only wireless LAN infrastructure. N 17301 Scottish Society for Autism homepage 10091-SSA_CE_vMITEL_Final.pdf 0 -1 Customer Experience N 18591 Tele2-Zakelijk homepage Tele2-Zakelijk 0 -1 Customer Experience N 23159 Carleton University Selects Mitel IP Platform homepage Canadas Capital University designates Mitel as its IP communications partner 0 -1 Press Release N 24379 ApplianceSmart homepage ApplianceSmart 0 919 Customer Experiences Customer Experiences Customer Experience N 29960 Mitel IP-DECT System (Global) homepage Mitel IP-DECT System (Global) 0 -1 1 Product Subcategory N 9506 Conferencing and Collaboration homepage 0 -1 Product Category Mitel's conferencing and collaboration tools deliver a completely integrated communications experience with one-touch access to voice, video and data communications. N 8 9527 11725-Conf_Collab-70.jpg image 11725-Conf_Collab-70.jpg 11725-Conf_Collab-70.jpg 29133 91 Images Thumbnail Other static Conferencing and Collaboration image/pjpeg N 9786 Video Conferencing homepage Video Conferencing 0 -1 2 Product Subcategory Intuitive IP based desktop and conference room video solutions that provide push-of-the-button ease in establishing broadcast quality video, anywhere, anytime. N 18591 Tele2-Zakelijk homepage Tele2-Zakelijk 0 -1 Customer Experience N 28133 Collaboration Solutions homepage Collaboration Solutions 0 -1 1 Product Subcategory Mitel's Collaboration Solutions enable enterprises to foster a dynamic, real-time environment in order to share ideas and information in the pursuit of common goals. N 28139 Integration with Microsoft UC homepage Integration with Microsoft UC 0 -1 4 Product Subcategory N 9509 Mobility homepage 0 -1 Product Category For companies looking to cost-effectively optimize productivity, Mitel mobility solutions allow employees "plug and work" access to the corporate voice and data network from home or on the road, seamlessly retaining all of the features and functionality enjoyed at the office. N 10 9529 th_teleworking.jpg image th_teleworking.jpg th_teleworking.jpg 5404 91 Images Thumbnail Other static Teleworking image/pjpeg N 17856 Mitel Unified Communicator Mobile homepage Mitel Unified Communicator Mobile 0 -1 15 Product Mitel Unified Communicator® (UC) Mobile (formerly Mitel Mobile Extension) empowers users with a single phone number and a single voice mailbox while providing them with access to the business communications features they need - anywhere, anytime. N 24749 Mitel Applications Suite homepage Mitel Applications Suite 0 -1 5 Product Category Mitel Applications Suite (MAS) is a robust communications solution that unifies mission-critical applications required by small- and medium-sized businesses in an easy-to-use, cost-effective solution. MAS allows companies to unify their diverse workforce and bring together their multiple locations. N 30039 Mitel Border Gateway (MBG) homepage Mitel Border Gateway (MBG) 0 -1 3 Product Businesses lose money every year from employee absenteeism, turnover, and other overhead costs. Workers lose money from the high costs of commuting. Mitel Border Gateway offers medium and large enterprises as well as service providers a highly scalable and optionally redundant solution that gives remote workers, road warriors, and day-extenders seamless access to the voice and data capabilities of the office, wherever they are. N 17856 Mitel Unified Communicator Mobile homepage Mitel Unified Communicator Mobile 0 -1 15 Product Mitel Unified Communicator® (UC) Mobile (formerly Mitel Mobile Extension) empowers users with a single phone number and a single voice mailbox while providing them with access to the business communications features they need - anywhere, anytime. N 30039 Mitel Border Gateway (MBG) homepage Mitel Border Gateway (MBG) 0 -1 3 Product Businesses lose money every year from employee absenteeism, turnover, and other overhead costs. Workers lose money from the high costs of commuting. Mitel Border Gateway offers medium and large enterprises as well as service providers a highly scalable and optionally redundant solution that gives remote workers, road warriors, and day-extenders seamless access to the voice and data capabilities of the office, wherever they are. N 9512 Business Telephones homepage 0 -1 Product Category From affordable entry-level phones to products that deliver advanced applications to the desktop, Mitel offers a broad range of analog, digital, SIP and IP phones, consoles, conference units and peripherals. N 4 9517 Mitel IP Phones homepage Mitel 5200 Series IP Desktop - Mitel IP Phones 0 -1 1 Product Subcategory For more than four years Mitel has been offering the industry's most comprehensive portfolio of IP desktop devices. Designed with ergonomics and modern office esthetics in mind, they give users easy, intuitive access to the feature rich telephony and advanced desktop applications enabled by Mitel IP Communications Platforms. Mitel continues to offer a wide range of IP phones from affordable entry level to sophisticated IP phones and devices including Wireless Handsets, Conference Units and PC-based Attendant Consoles. N 9518 Mitel IP Peripherals and Consoles homepage Mitel IP Peripherals and Consoles 0 -1 2 Product Subcategory Mitel portfolio comprises the most comprehensive and advanced offering of IP phones, conferencing units, and PC-based attendant consoles available today. N 9519 Mitel Digital Phones and Peripherals homepage Mitel Digital Phones and Peripherals 0 -1 3 Product Subcategory A broad suite of digital phones and peripherals provides users across the enterprise fast and full access to the rich functionality of Mitel PBX telephone systems. N 9524 473_3008_family_70_FINAL.jpg image 473_3008_family_70_FINAL.jpg 473_3008_family_70_FINAL.jpg 274702 91 Images Thumbnail Other static Business Telephones image/pjpeg N 17301 Scottish Society for Autism homepage 10091-SSA_CE_vMITEL_Final.pdf 0 -1 Customer Experience N 17430 City of York Council homepage City of York Council 0 -1 Customer Experience N 18591 Tele2-Zakelijk homepage Tele2-Zakelijk 0 -1 Customer Experience N 21181 Chicago Public Schools Select Mitel IP Communications Solutions to Support Every Child ... in Every School homepage Largest single K-12 communications deployment enables CPS to improve parental communications, create safer schools and save money 0 -1 Press Release N 23159 Carleton University Selects Mitel IP Platform homepage Canadas Capital University designates Mitel as its IP communications partner 0 -1 Press Release N 23359 Prescott Welcomes Mitel Communications Solution homepage Arizona City Takes Lead in Improved Citizen Services 0 -1 Press Release N 23645 Mitel Receives 2006 Product of the Year Award from Communications Solutions Magazine homepage Mitel Your Assistant, Quick Conference and 5340 IP Phone Honored for Outstanding Innovation 0 -1 Press Release N 24379 ApplianceSmart homepage ApplianceSmart 0 919 Customer Experiences Customer Experiences Customer Experience N 27550 MedQuist homepage MedQuist 0 -1 Customer Experience N 27629 Tapemark homepage Tapemark 0 -1 Customer Experience N 28779 City of Prescott homepage City of Prescott 0 919 Customer Experiences Customer Experiences Customer Experience N 29119 Marcus Hotels and Resorts homepage Marcus Hotels and Resorts 0 919 Customer Experiences Customer Experiences Customer Experience N 9513 Management and Reporting homepage 0 -1 Product Category Mitel's management and reporting solutions afford today's businesses maximum control over their network resources and strategy through easy-to-use central administration and reporting systems. Mitel solutions include everything from the monitoring and controlling of telecommunications spending to network monitoring, alarm handling, and troubleshooting. Leveraging the world of IP applications and platforms demands a simple, intuitive, and powerful means for managing the network. N 3 9522 th_net_sys_mgmt.jpg image th_net_sys_mgmt.jpg th_net_sys_mgmt.jpg 21970 91 Images Thumbnail Other static Network and Systems Management image/pjpeg N 13395 Emergency Response Solutions homepage Emergency Response Solutions 0 -1 3 Product Subcategory Mitel Emergency Response Adviser is a complete, fully integrated and modular platform equipped with the vital services and data necessary to accurately dispatch Emergency Services to the exact location where an E-911 call originates. N 25069 Wayne State College homepage Wayne State College 0 919 Customer Experiences Customer Experiences Customer Experience N 30679 Business Reporting homepage Business Reporting 0 -1 2 Product Subcategory N 33809 Enterprise Management homepage Enterprise Management 0 -1 1 Product Subcategory N 10402 Products-at-a-Glance redirect 0 393 Corporate Corporate Other /Products-at-a-Glance? N ,top=0,left=0,width=0,height=0 12 10404 Search Products redirect 0 393 Corporate Corporate Other /SearchController?category=PD N ,top=0,left=0,width=0,height=0 14 22085 Customer Interaction Solutions homepage 0 -1 Product Category Mitel's contact center solutions help contact center managers improve customer service and workforce management through a modular suite of Web-based applications. N 9 22085 Customer Interaction Solutions homepage 0 -1 Product Category Mitel's contact center solutions help contact center managers improve customer service and workforce management through a modular suite of Web-based applications. N 9 9530 th_contact_centers.jpg image th_contact_centers.jpg th_contact_centers.jpg 19629 91 Images Thumbnail Other static Contact Centers image/pjpeg N 22101 Mitel Contact Center Business Edition homepage Mitel Contact Center Business Edition 0 971 Applications Customer Interaction Solutions 2 Product Contact Center Business Edition delivers a subset of the most popular applications found in Enterprise Edition in a cost-effective package for single-site contact centers with less than 25 agents. It delivers the same sophisticated ACD routing engine as Enterprise Edition, along with standard historical and real-time reporting, support for routing and reporting on up to two media types, agent forecasting, integrated softphone, and off the shelf CRM integrations. N 22104 Mitel Contact Center Enterprise Edition homepage Mitel Contact Center Enterprise Edition 0 971 Applications Customer Interaction Solutions 1 Product Contact Center Enterprise Edition is Mitel's most fully-featured and sophisticated contact center offering. It is a scalable, resilient, and virtual solution for high performance contact centers of all sizes, across one or more locations. It delivers flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue. It also offers advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on up to seven media types. Contact Center Enterprise Edition meets the needs of all sizes of contact centers, from small, single-site contact centers with advanced needs, to large, multi-site virtual contact centers. N 22381 Mitel IP Customer Interaction Solutions Wins Industry Accolades homepage Miercom rates Mitel Supervisor Applications Industry Best 0 -1 Press Release N 22987 Mitel IP Contact Center Solution Drives Tur Bus Chile Success homepage Countrys largest transportation company adds Contact Center Solution in phased migration to IP Communications 0 -1 Press Release N 23390 Customer Interaction Solutions Feature Comparison attachment Customer Interaction Solutions Feature Comparison 437_3711-51011131RC-EN-LR.pdf 623296 670 Documentation Product Comparisons Other ,top=0,left=0,width=800,height=600 application/pdf N 24975 Mitel Awarded 2007 TMC Labs Innovation Award Presented by Customer Interaction Solutions Magazine homepage 0 -1 Press Release N 25189 World Travel First Class with Mitel IP Communications homepage Excellent customer service and continued growth reasons for migration 0 -1 Press Release N 26298 The Expansion of the Contact Center - White Paper by McGee-Smith Analytics redirect The Expansion of the Contact Center - White Paper by McGee-Smith Analytics 0 427 Documentation White Papers Other ,top=0,left=0,width=800,height=600 http://www.mitel.com/DocController?documentId=26052 N 26449 Mitel Customer Service Manager homepage Mitel Customer Service Manager 0 -1 3 Product As one application in the Mitel Applications Suite, a communications solution for small and medium-sized businesses, Customer Service Manager provides entry-level contact center functionality for effectively sharing calls amongst a team. Customer Service Manager extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents. N 27519 Mitel Call Accounting Solutions Brochure attachment Mitel Call Accounting Solutions Brochure 330_956_51012203RA_EN_LR.pdf 609417 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 29869 World Travel homepage World Travel 0 -1 Customer Experience N 30529 Mitel Contact Center Solutions Brochure - English attachment 1098_5394-51013686RD-EN_final_lr.pdf 1098_5394-51013686RD-EN_final_lr.pdf 2933874 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31799 Mitel Contact Center Solutions Brochure - Italian attachment 950_4415-51013686RC-IT_final_lr.pdf 950_4415-51013686RC-IT_final_lr.pdf 2245419 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31800 Mitel Contact Center Solutions Brochure - German attachment 950_4413-51013686RC-GR_final_lr.pdf 950_4413-51013686RC-GR_final_lr.pdf 2228963 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31809 Mitel Contact Center Solutions Brochure - Spanish attachment 950_4417-51013686RC-SP_final_lr.pdf 950_4417-51013686RC-SP_final_lr.pdf 2242073 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31921 Mitel Contact Center Solutions Brochure - Portuguese attachment Mitel Contact Center Solutions Brochure - Portuguese 950_4416-51013686RC-PG_final_lr.pdf 2221579 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 32009 Mitel Contact Center Solutions Brochure - Dutch attachment Mitel Contact Center Solutions Brochure - Dutch 950_4411-51013686RC-DU_final_lr.pdf 2243174 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 32579 Mitel Contact Center Solutions Brochure - French attachment 950_4412-51013686RC-FR_final_lr.pdf 950_4412-51013686RC-FR_final_lr.pdf 2246525 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 9530 th_contact_centers.jpg image th_contact_centers.jpg th_contact_centers.jpg 19629 91 Images Thumbnail Other static Contact Centers image/pjpeg N 22101 Mitel Contact Center Business Edition homepage Mitel Contact Center Business Edition 0 971 Applications Customer Interaction Solutions 2 Product Contact Center Business Edition delivers a subset of the most popular applications found in Enterprise Edition in a cost-effective package for single-site contact centers with less than 25 agents. It delivers the same sophisticated ACD routing engine as Enterprise Edition, along with standard historical and real-time reporting, support for routing and reporting on up to two media types, agent forecasting, integrated softphone, and off the shelf CRM integrations. N 22104 Mitel Contact Center Enterprise Edition homepage Mitel Contact Center Enterprise Edition 0 971 Applications Customer Interaction Solutions 1 Product Contact Center Enterprise Edition is Mitel's most fully-featured and sophisticated contact center offering. It is a scalable, resilient, and virtual solution for high performance contact centers of all sizes, across one or more locations. It delivers flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue. It also offers advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on up to seven media types. Contact Center Enterprise Edition meets the needs of all sizes of contact centers, from small, single-site contact centers with advanced needs, to large, multi-site virtual contact centers. N 22381 Mitel IP Customer Interaction Solutions Wins Industry Accolades homepage Miercom rates Mitel Supervisor Applications Industry Best 0 -1 Press Release N 22987 Mitel IP Contact Center Solution Drives Tur Bus Chile Success homepage Countrys largest transportation company adds Contact Center Solution in phased migration to IP Communications 0 -1 Press Release N 23390 Customer Interaction Solutions Feature Comparison attachment Customer Interaction Solutions Feature Comparison 437_3711-51011131RC-EN-LR.pdf 623296 670 Documentation Product Comparisons Other ,top=0,left=0,width=800,height=600 application/pdf N 24975 Mitel Awarded 2007 TMC Labs Innovation Award Presented by Customer Interaction Solutions Magazine homepage 0 -1 Press Release N 25189 World Travel First Class with Mitel IP Communications homepage Excellent customer service and continued growth reasons for migration 0 -1 Press Release N 26298 The Expansion of the Contact Center - White Paper by McGee-Smith Analytics redirect The Expansion of the Contact Center - White Paper by McGee-Smith Analytics 0 427 Documentation White Papers Other ,top=0,left=0,width=800,height=600 http://www.mitel.com/DocController?documentId=26052 N 26449 Mitel Customer Service Manager homepage Mitel Customer Service Manager 0 -1 3 Product As one application in the Mitel Applications Suite, a communications solution for small and medium-sized businesses, Customer Service Manager provides entry-level contact center functionality for effectively sharing calls amongst a team. Customer Service Manager extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents. N 27519 Mitel Call Accounting Solutions Brochure attachment Mitel Call Accounting Solutions Brochure 330_956_51012203RA_EN_LR.pdf 609417 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 29869 World Travel homepage World Travel 0 -1 Customer Experience N 30529 Mitel Contact Center Solutions Brochure - English attachment 1098_5394-51013686RD-EN_final_lr.pdf 1098_5394-51013686RD-EN_final_lr.pdf 2933874 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31799 Mitel Contact Center Solutions Brochure - Italian attachment 950_4415-51013686RC-IT_final_lr.pdf 950_4415-51013686RC-IT_final_lr.pdf 2245419 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31800 Mitel Contact Center Solutions Brochure - German attachment 950_4413-51013686RC-GR_final_lr.pdf 950_4413-51013686RC-GR_final_lr.pdf 2228963 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31809 Mitel Contact Center Solutions Brochure - Spanish attachment 950_4417-51013686RC-SP_final_lr.pdf 950_4417-51013686RC-SP_final_lr.pdf 2242073 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31921 Mitel Contact Center Solutions Brochure - Portuguese attachment Mitel Contact Center Solutions Brochure - Portuguese 950_4416-51013686RC-PG_final_lr.pdf 2221579 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 32009 Mitel Contact Center Solutions Brochure - Dutch attachment Mitel Contact Center Solutions Brochure - Dutch 950_4411-51013686RC-DU_final_lr.pdf 2243174 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 32579 Mitel Contact Center Solutions Brochure - French attachment 950_4412-51013686RC-FR_final_lr.pdf 950_4412-51013686RC-FR_final_lr.pdf 2246525 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 22101 Mitel Contact Center Business Edition homepage Mitel Contact Center Business Edition 0 971 Applications Customer Interaction Solutions 2 Product Contact Center Business Edition delivers a subset of the most popular applications found in Enterprise Edition in a cost-effective package for single-site contact centers with less than 25 agents. It delivers the same sophisticated ACD routing engine as Enterprise Edition, along with standard historical and real-time reporting, support for routing and reporting on up to two media types, agent forecasting, integrated softphone, and off the shelf CRM integrations. N 22104 Mitel Contact Center Enterprise Edition homepage Mitel Contact Center Enterprise Edition 0 971 Applications Customer Interaction Solutions 1 Product Contact Center Enterprise Edition is Mitel's most fully-featured and sophisticated contact center offering. It is a scalable, resilient, and virtual solution for high performance contact centers of all sizes, across one or more locations. It delivers flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue. It also offers advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on up to seven media types. Contact Center Enterprise Edition meets the needs of all sizes of contact centers, from small, single-site contact centers with advanced needs, to large, multi-site virtual contact centers. N 26449 Mitel Customer Service Manager homepage Mitel Customer Service Manager 0 -1 3 Product As one application in the Mitel Applications Suite, a communications solution for small and medium-sized businesses, Customer Service Manager provides entry-level contact center functionality for effectively sharing calls amongst a team. Customer Service Manager extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents. N 22101 Mitel Contact Center Business Edition homepage Mitel Contact Center Business Edition 0 971 Applications Customer Interaction Solutions 2 Product Contact Center Business Edition delivers a subset of the most popular applications found in Enterprise Edition in a cost-effective package for single-site contact centers with less than 25 agents. It delivers the same sophisticated ACD routing engine as Enterprise Edition, along with standard historical and real-time reporting, support for routing and reporting on up to two media types, agent forecasting, integrated softphone, and off the shelf CRM integrations. N 22104 Mitel Contact Center Enterprise Edition homepage Mitel Contact Center Enterprise Edition 0 971 Applications Customer Interaction Solutions 1 Product Contact Center Enterprise Edition is Mitel's most fully-featured and sophisticated contact center offering. It is a scalable, resilient, and virtual solution for high performance contact centers of all sizes, across one or more locations. It delivers flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue. It also offers advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on up to seven media types. Contact Center Enterprise Edition meets the needs of all sizes of contact centers, from small, single-site contact centers with advanced needs, to large, multi-site virtual contact centers. N 26449 Mitel Customer Service Manager homepage Mitel Customer Service Manager 0 -1 3 Product As one application in the Mitel Applications Suite, a communications solution for small and medium-sized businesses, Customer Service Manager provides entry-level contact center functionality for effectively sharing calls amongst a team. Customer Service Manager extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents. N 9504 Messaging homepage 0 -1 Product Category Mitel's robust messaging solutions provide companies of all sizes with feature-rich capabilities to manage their voice, email and fax messages in innovative and cost-effective ways that drive business productivity and efficiency. N 6 9525 th_messaging.jpg image th_messaging.jpg th_messaging.jpg 4806 91 Images Thumbnail Other static Messaging image/pjpeg N 17756 Embedded Messaging homepage Embedded Messaging 0 -1 6 Product Embedded Messaging is available within all Mitel communications platforms, and delivers a cost-effective voice messaging solution. N 26438 Mitel Enterprise Messaging homepage Mitel Enterprise Messaging 0 -1 4 Product For Mitel 5000 Communications Platform (CP) and Mitel Axxess®, Mitel Enterprise® Messaging allows you to unify and consolidate voice, email and fax communications in a centralized location. N 31181 Mitel NuPoint Unified Messaging homepage Mitel NuPoint Unified Messaging 0 -1 1 Product Subcategory N 17756 Embedded Messaging homepage Embedded Messaging 0 -1 6 Product Embedded Messaging is available within all Mitel communications platforms, and delivers a cost-effective voice messaging solution. N 26438 Mitel Enterprise Messaging homepage Mitel Enterprise Messaging 0 -1 4 Product For Mitel 5000 Communications Platform (CP) and Mitel Axxess®, Mitel Enterprise® Messaging allows you to unify and consolidate voice, email and fax communications in a centralized location. N 9505 Wireless homepage 0 -1 Product Category Mitel's enterprise wireless solutions extend the network to provide corporate voice and data access anywhere within the enterprise. N 7 9526 th_wireless.jpg image th_wireless.jpg th_wireless.jpg 14478 91 Images Thumbnail Other static Wireless image/pjpeg N 12367 SpectraLink 802.11 Solutions homepage SpectraLink 802.11 Solutions 0 -1 5 Product Subcategory SpectraLink Wireless Telephone Systems provide organizations with the competitive advantage needed in today?s service-oriented and fast-paced work environment. The solution consists of the NetLink SVP Server, NetLink Wireless Telephones, SVP compatible access points and a Mitel ICP. N 12368 Mitel IP-DECT Solution (EMEA only) homepage Mitel IP-DECT Solution (EMEA only) 0 -1 2 Product Subcategory The Mitel IP-DECT solution provides high functionality wireless phones with easy access to telephony and messaging services. It is ideal for businesses requiring cost effective wireless voice services. N 12396 Wireless Gateways homepage Wireless Gateways 0 -1 6 Product Subcategory Mitel IP Communications Platforms (ICP) can be deployed to provide a wireless voice solution for legacy PBX-enabled enterprises and environments that do not currently have wireless capabilities, or that have a data only wireless LAN infrastructure. N 17301 Scottish Society for Autism homepage 10091-SSA_CE_vMITEL_Final.pdf 0 -1 Customer Experience N 18591 Tele2-Zakelijk homepage Tele2-Zakelijk 0 -1 Customer Experience N 23159 Carleton University Selects Mitel IP Platform homepage Canadas Capital University designates Mitel as its IP communications partner 0 -1 Press Release N 24379 ApplianceSmart homepage ApplianceSmart 0 919 Customer Experiences Customer Experiences Customer Experience N 29960 Mitel IP-DECT System (Global) homepage Mitel IP-DECT System (Global) 0 -1 1 Product Subcategory N 9506 Conferencing and Collaboration homepage 0 -1 Product Category Mitel's conferencing and collaboration tools deliver a completely integrated communications experience with one-touch access to voice, video and data communications. N 8 9527 11725-Conf_Collab-70.jpg image 11725-Conf_Collab-70.jpg 11725-Conf_Collab-70.jpg 29133 91 Images Thumbnail Other static Conferencing and Collaboration image/pjpeg N 9786 Video Conferencing homepage Video Conferencing 0 -1 2 Product Subcategory Intuitive IP based desktop and conference room video solutions that provide push-of-the-button ease in establishing broadcast quality video, anywhere, anytime. N 18591 Tele2-Zakelijk homepage Tele2-Zakelijk 0 -1 Customer Experience N 28133 Collaboration Solutions homepage Collaboration Solutions 0 -1 1 Product Subcategory Mitel's Collaboration Solutions enable enterprises to foster a dynamic, real-time environment in order to share ideas and information in the pursuit of common goals. N 28139 Integration with Microsoft UC homepage Integration with Microsoft UC 0 -1 4 Product Subcategory N 9509 Mobility homepage 0 -1 Product Category For companies looking to cost-effectively optimize productivity, Mitel mobility solutions allow employees "plug and work" access to the corporate voice and data network from home or on the road, seamlessly retaining all of the features and functionality enjoyed at the office. N 10 9529 th_teleworking.jpg image th_teleworking.jpg th_teleworking.jpg 5404 91 Images Thumbnail Other static Teleworking image/pjpeg N 17856 Mitel Unified Communicator Mobile homepage Mitel Unified Communicator Mobile 0 -1 15 Product Mitel Unified Communicator® (UC) Mobile (formerly Mitel Mobile Extension) empowers users with a single phone number and a single voice mailbox while providing them with access to the business communications features they need - anywhere, anytime. N 24749 Mitel Applications Suite homepage Mitel Applications Suite 0 -1 5 Product Category Mitel Applications Suite (MAS) is a robust communications solution that unifies mission-critical applications required by small- and medium-sized businesses in an easy-to-use, cost-effective solution. MAS allows companies to unify their diverse workforce and bring together their multiple locations. N 30039 Mitel Border Gateway (MBG) homepage Mitel Border Gateway (MBG) 0 -1 3 Product Businesses lose money every year from employee absenteeism, turnover, and other overhead costs. Workers lose money from the high costs of commuting. Mitel Border Gateway offers medium and large enterprises as well as service providers a highly scalable and optionally redundant solution that gives remote workers, road warriors, and day-extenders seamless access to the voice and data capabilities of the office, wherever they are. N 17856 Mitel Unified Communicator Mobile homepage Mitel Unified Communicator Mobile 0 -1 15 Product Mitel Unified Communicator® (UC) Mobile (formerly Mitel Mobile Extension) empowers users with a single phone number and a single voice mailbox while providing them with access to the business communications features they need - anywhere, anytime. N 30039 Mitel Border Gateway (MBG) homepage Mitel Border Gateway (MBG) 0 -1 3 Product Businesses lose money every year from employee absenteeism, turnover, and other overhead costs. Workers lose money from the high costs of commuting. Mitel Border Gateway offers medium and large enterprises as well as service providers a highly scalable and optionally redundant solution that gives remote workers, road warriors, and day-extenders seamless access to the voice and data capabilities of the office, wherever they are. N 9512 Business Telephones homepage 0 -1 Product Category From affordable entry-level phones to products that deliver advanced applications to the desktop, Mitel offers a broad range of analog, digital, SIP and IP phones, consoles, conference units and peripherals. N 4 9517 Mitel IP Phones homepage Mitel 5200 Series IP Desktop - Mitel IP Phones 0 -1 1 Product Subcategory For more than four years Mitel has been offering the industry's most comprehensive portfolio of IP desktop devices. Designed with ergonomics and modern office esthetics in mind, they give users easy, intuitive access to the feature rich telephony and advanced desktop applications enabled by Mitel IP Communications Platforms. Mitel continues to offer a wide range of IP phones from affordable entry level to sophisticated IP phones and devices including Wireless Handsets, Conference Units and PC-based Attendant Consoles. N 9518 Mitel IP Peripherals and Consoles homepage Mitel IP Peripherals and Consoles 0 -1 2 Product Subcategory Mitel portfolio comprises the most comprehensive and advanced offering of IP phones, conferencing units, and PC-based attendant consoles available today. N 9519 Mitel Digital Phones and Peripherals homepage Mitel Digital Phones and Peripherals 0 -1 3 Product Subcategory A broad suite of digital phones and peripherals provides users across the enterprise fast and full access to the rich functionality of Mitel PBX telephone systems. N 9524 473_3008_family_70_FINAL.jpg image 473_3008_family_70_FINAL.jpg 473_3008_family_70_FINAL.jpg 274702 91 Images Thumbnail Other static Business Telephones image/pjpeg N 17301 Scottish Society for Autism homepage 10091-SSA_CE_vMITEL_Final.pdf 0 -1 Customer Experience N 17430 City of York Council homepage City of York Council 0 -1 Customer Experience N 18591 Tele2-Zakelijk homepage Tele2-Zakelijk 0 -1 Customer Experience N 21181 Chicago Public Schools Select Mitel IP Communications Solutions to Support Every Child ... in Every School homepage Largest single K-12 communications deployment enables CPS to improve parental communications, create safer schools and save money 0 -1 Press Release N 23159 Carleton University Selects Mitel IP Platform homepage Canadas Capital University designates Mitel as its IP communications partner 0 -1 Press Release N 23359 Prescott Welcomes Mitel Communications Solution homepage Arizona City Takes Lead in Improved Citizen Services 0 -1 Press Release N 23645 Mitel Receives 2006 Product of the Year Award from Communications Solutions Magazine homepage Mitel Your Assistant, Quick Conference and 5340 IP Phone Honored for Outstanding Innovation 0 -1 Press Release N 24379 ApplianceSmart homepage ApplianceSmart 0 919 Customer Experiences Customer Experiences Customer Experience N 27550 MedQuist homepage MedQuist 0 -1 Customer Experience N 27629 Tapemark homepage Tapemark 0 -1 Customer Experience N 28779 City of Prescott homepage City of Prescott 0 919 Customer Experiences Customer Experiences Customer Experience N 29119 Marcus Hotels and Resorts homepage Marcus Hotels and Resorts 0 919 Customer Experiences Customer Experiences Customer Experience N 9513 Management and Reporting homepage 0 -1 Product Category Mitel's management and reporting solutions afford today's businesses maximum control over their network resources and strategy through easy-to-use central administration and reporting systems. Mitel solutions include everything from the monitoring and controlling of telecommunications spending to network monitoring, alarm handling, and troubleshooting. Leveraging the world of IP applications and platforms demands a simple, intuitive, and powerful means for managing the network. N 3 9522 th_net_sys_mgmt.jpg image th_net_sys_mgmt.jpg th_net_sys_mgmt.jpg 21970 91 Images Thumbnail Other static Network and Systems Management image/pjpeg N 13395 Emergency Response Solutions homepage Emergency Response Solutions 0 -1 3 Product Subcategory Mitel Emergency Response Adviser is a complete, fully integrated and modular platform equipped with the vital services and data necessary to accurately dispatch Emergency Services to the exact location where an E-911 call originates. N 25069 Wayne State College homepage Wayne State College 0 919 Customer Experiences Customer Experiences Customer Experience N 30679 Business Reporting homepage Business Reporting 0 -1 2 Product Subcategory N 33809 Enterprise Management homepage Enterprise Management 0 -1 1 Product Subcategory N 10402 Products-at-a-Glance redirect 0 393 Corporate Corporate Other /Products-at-a-Glance? N ,top=0,left=0,width=0,height=0 12 10404 Search Products redirect 0 393 Corporate Corporate Other /SearchController?category=PD N ,top=0,left=0,width=0,height=0 14 22085 Customer Interaction Solutions homepage 0 -1 Product Category Mitel's contact center solutions help contact center managers improve customer service and workforce management through a modular suite of Web-based applications. N 9 22085 Customer Interaction Solutions homepage 0 -1 Product Category Mitel's contact center solutions help contact center managers improve customer service and workforce management through a modular suite of Web-based applications. N 9 9530 th_contact_centers.jpg image th_contact_centers.jpg th_contact_centers.jpg 19629 91 Images Thumbnail Other static Contact Centers image/pjpeg N 22101 Mitel Contact Center Business Edition homepage Mitel Contact Center Business Edition 0 971 Applications Customer Interaction Solutions 2 Product Contact Center Business Edition delivers a subset of the most popular applications found in Enterprise Edition in a cost-effective package for single-site contact centers with less than 25 agents. It delivers the same sophisticated ACD routing engine as Enterprise Edition, along with standard historical and real-time reporting, support for routing and reporting on up to two media types, agent forecasting, integrated softphone, and off the shelf CRM integrations. N 22104 Mitel Contact Center Enterprise Edition homepage Mitel Contact Center Enterprise Edition 0 971 Applications Customer Interaction Solutions 1 Product Contact Center Enterprise Edition is Mitel's most fully-featured and sophisticated contact center offering. It is a scalable, resilient, and virtual solution for high performance contact centers of all sizes, across one or more locations. It delivers flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue. It also offers advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on up to seven media types. Contact Center Enterprise Edition meets the needs of all sizes of contact centers, from small, single-site contact centers with advanced needs, to large, multi-site virtual contact centers. N 22381 Mitel IP Customer Interaction Solutions Wins Industry Accolades homepage Miercom rates Mitel Supervisor Applications Industry Best 0 -1 Press Release N 22987 Mitel IP Contact Center Solution Drives Tur Bus Chile Success homepage Countrys largest transportation company adds Contact Center Solution in phased migration to IP Communications 0 -1 Press Release N 23390 Customer Interaction Solutions Feature Comparison attachment Customer Interaction Solutions Feature Comparison 437_3711-51011131RC-EN-LR.pdf 623296 670 Documentation Product Comparisons Other ,top=0,left=0,width=800,height=600 application/pdf N 24975 Mitel Awarded 2007 TMC Labs Innovation Award Presented by Customer Interaction Solutions Magazine homepage 0 -1 Press Release N 25189 World Travel First Class with Mitel IP Communications homepage Excellent customer service and continued growth reasons for migration 0 -1 Press Release N 26298 The Expansion of the Contact Center - White Paper by McGee-Smith Analytics redirect The Expansion of the Contact Center - White Paper by McGee-Smith Analytics 0 427 Documentation White Papers Other ,top=0,left=0,width=800,height=600 http://www.mitel.com/DocController?documentId=26052 N 26449 Mitel Customer Service Manager homepage Mitel Customer Service Manager 0 -1 3 Product As one application in the Mitel Applications Suite, a communications solution for small and medium-sized businesses, Customer Service Manager provides entry-level contact center functionality for effectively sharing calls amongst a team. Customer Service Manager extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents. N 27519 Mitel Call Accounting Solutions Brochure attachment Mitel Call Accounting Solutions Brochure 330_956_51012203RA_EN_LR.pdf 609417 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 29869 World Travel homepage World Travel 0 -1 Customer Experience N 30529 Mitel Contact Center Solutions Brochure - English attachment 1098_5394-51013686RD-EN_final_lr.pdf 1098_5394-51013686RD-EN_final_lr.pdf 2933874 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31799 Mitel Contact Center Solutions Brochure - Italian attachment 950_4415-51013686RC-IT_final_lr.pdf 950_4415-51013686RC-IT_final_lr.pdf 2245419 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31800 Mitel Contact Center Solutions Brochure - German attachment 950_4413-51013686RC-GR_final_lr.pdf 950_4413-51013686RC-GR_final_lr.pdf 2228963 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31809 Mitel Contact Center Solutions Brochure - Spanish attachment 950_4417-51013686RC-SP_final_lr.pdf 950_4417-51013686RC-SP_final_lr.pdf 2242073 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31921 Mitel Contact Center Solutions Brochure - Portuguese attachment Mitel Contact Center Solutions Brochure - Portuguese 950_4416-51013686RC-PG_final_lr.pdf 2221579 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 32009 Mitel Contact Center Solutions Brochure - Dutch attachment Mitel Contact Center Solutions Brochure - Dutch 950_4411-51013686RC-DU_final_lr.pdf 2243174 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 32579 Mitel Contact Center Solutions Brochure - French attachment 950_4412-51013686RC-FR_final_lr.pdf 950_4412-51013686RC-FR_final_lr.pdf 2246525 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 9530 th_contact_centers.jpg image th_contact_centers.jpg th_contact_centers.jpg 19629 91 Images Thumbnail Other static Contact Centers image/pjpeg N 22101 Mitel Contact Center Business Edition homepage Mitel Contact Center Business Edition 0 971 Applications Customer Interaction Solutions 2 Product Contact Center Business Edition delivers a subset of the most popular applications found in Enterprise Edition in a cost-effective package for single-site contact centers with less than 25 agents. It delivers the same sophisticated ACD routing engine as Enterprise Edition, along with standard historical and real-time reporting, support for routing and reporting on up to two media types, agent forecasting, integrated softphone, and off the shelf CRM integrations. N 22104 Mitel Contact Center Enterprise Edition homepage Mitel Contact Center Enterprise Edition 0 971 Applications Customer Interaction Solutions 1 Product Contact Center Enterprise Edition is Mitel's most fully-featured and sophisticated contact center offering. It is a scalable, resilient, and virtual solution for high performance contact centers of all sizes, across one or more locations. It delivers flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue. It also offers advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on up to seven media types. Contact Center Enterprise Edition meets the needs of all sizes of contact centers, from small, single-site contact centers with advanced needs, to large, multi-site virtual contact centers. N 22381 Mitel IP Customer Interaction Solutions Wins Industry Accolades homepage Miercom rates Mitel Supervisor Applications Industry Best 0 -1 Press Release N 22987 Mitel IP Contact Center Solution Drives Tur Bus Chile Success homepage Countrys largest transportation company adds Contact Center Solution in phased migration to IP Communications 0 -1 Press Release N 23390 Customer Interaction Solutions Feature Comparison attachment Customer Interaction Solutions Feature Comparison 437_3711-51011131RC-EN-LR.pdf 623296 670 Documentation Product Comparisons Other ,top=0,left=0,width=800,height=600 application/pdf N 24975 Mitel Awarded 2007 TMC Labs Innovation Award Presented by Customer Interaction Solutions Magazine homepage 0 -1 Press Release N 25189 World Travel First Class with Mitel IP Communications homepage Excellent customer service and continued growth reasons for migration 0 -1 Press Release N 26298 The Expansion of the Contact Center - White Paper by McGee-Smith Analytics redirect The Expansion of the Contact Center - White Paper by McGee-Smith Analytics 0 427 Documentation White Papers Other ,top=0,left=0,width=800,height=600 http://www.mitel.com/DocController?documentId=26052 N 26449 Mitel Customer Service Manager homepage Mitel Customer Service Manager 0 -1 3 Product As one application in the Mitel Applications Suite, a communications solution for small and medium-sized businesses, Customer Service Manager provides entry-level contact center functionality for effectively sharing calls amongst a team. Customer Service Manager extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents. N 27519 Mitel Call Accounting Solutions Brochure attachment Mitel Call Accounting Solutions Brochure 330_956_51012203RA_EN_LR.pdf 609417 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 29869 World Travel homepage World Travel 0 -1 Customer Experience N 30529 Mitel Contact Center Solutions Brochure - English attachment 1098_5394-51013686RD-EN_final_lr.pdf 1098_5394-51013686RD-EN_final_lr.pdf 2933874 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31799 Mitel Contact Center Solutions Brochure - Italian attachment 950_4415-51013686RC-IT_final_lr.pdf 950_4415-51013686RC-IT_final_lr.pdf 2245419 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31800 Mitel Contact Center Solutions Brochure - German attachment 950_4413-51013686RC-GR_final_lr.pdf 950_4413-51013686RC-GR_final_lr.pdf 2228963 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31809 Mitel Contact Center Solutions Brochure - Spanish attachment 950_4417-51013686RC-SP_final_lr.pdf 950_4417-51013686RC-SP_final_lr.pdf 2242073 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 31921 Mitel Contact Center Solutions Brochure - Portuguese attachment Mitel Contact Center Solutions Brochure - Portuguese 950_4416-51013686RC-PG_final_lr.pdf 2221579 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 32009 Mitel Contact Center Solutions Brochure - Dutch attachment Mitel Contact Center Solutions Brochure - Dutch 950_4411-51013686RC-DU_final_lr.pdf 2243174 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 32579 Mitel Contact Center Solutions Brochure - French attachment 950_4412-51013686RC-FR_final_lr.pdf 950_4412-51013686RC-FR_final_lr.pdf 2246525 311 Documentation Brochures Other ,top=0,left=0,width=800,height=600 application/pdf N 22101 Mitel Contact Center Business Edition homepage Mitel Contact Center Business Edition 0 971 Applications Customer Interaction Solutions 2 Product Contact Center Business Edition delivers a subset of the most popular applications found in Enterprise Edition in a cost-effective package for single-site contact centers with less than 25 agents. It delivers the same sophisticated ACD routing engine as Enterprise Edition, along with standard historical and real-time reporting, support for routing and reporting on up to two media types, agent forecasting, integrated softphone, and off the shelf CRM integrations. N 22104 Mitel Contact Center Enterprise Edition homepage Mitel Contact Center Enterprise Edition 0 971 Applications Customer Interaction Solutions 1 Product Contact Center Enterprise Edition is Mitel's most fully-featured and sophisticated contact center offering. It is a scalable, resilient, and virtual solution for high performance contact centers of all sizes, across one or more locations. It delivers flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue. It also offers advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on up to seven media types. Contact Center Enterprise Edition meets the needs of all sizes of contact centers, from small, single-site contact centers with advanced needs, to large, multi-site virtual contact centers. N 26449 Mitel Customer Service Manager homepage Mitel Customer Service Manager 0 -1 3 Product As one application in the Mitel Applications Suite, a communications solution for small and medium-sized businesses, Customer Service Manager provides entry-level contact center functionality for effectively sharing calls amongst a team. Customer Service Manager extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents. N 22101 Mitel Contact Center Business Edition homepage Mitel Contact Center Business Edition 0 971 Applications Customer Interaction Solutions 2 Product Contact Center Business Edition delivers a subset of the most popular applications found in Enterprise Edition in a cost-effective package for single-site contact centers with less than 25 agents. It delivers the same sophisticated ACD routing engine as Enterprise Edition, along with standard historical and real-time reporting, support for routing and reporting on up to two media types, agent forecasting, integrated softphone, and off the shelf CRM integrations. N 22104 Mitel Contact Center Enterprise Edition homepage Mitel Contact Center Enterprise Edition 0 971 Applications Customer Interaction Solutions 1 Product Contact Center Enterprise Edition is Mitel's most fully-featured and sophisticated contact center offering. It is a scalable, resilient, and virtual solution for high performance contact centers of all sizes, across one or more locations. It delivers flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue. It also offers advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on up to seven media types. Contact Center Enterprise Edition meets the needs of all sizes of contact centers, from small, single-site contact centers with advanced needs, to large, multi-site virtual contact centers. N 26449 Mitel Customer Service Manager homepage Mitel Customer Service Manager 0 -1 3 Product As one application in the Mitel Applications Suite, a communications solution for small and medium-sized businesses, Customer Service Manager provides entry-level contact center functionality for effectively sharing calls amongst a team. Customer Service Manager extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents. N