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Tele2 Zakelijk
Tele2 Zakelijk Experience New Ways of Working with Mitel IP Solution
The Company
Tele2 Zakelijk is a telecommunications company that primarily focuses on the Benelux market. Tele2 Zakelijk’s headquarters are located in Amsterdam. They own an extensive telecommunication network that uses the latest technologies to provide business and residential customers with voice, data and internet services.
The Challenge
With the increased customer demand of IP telephony Tele2 Zakelijk selected the Mitel IP product portfolio to take to market and being a true advocate of the Mitel brand Tele2 Zakelijk implemented a Mitel IP solution at its head office to experience the major benefits of IP along with their customers. Tele2 Zakelijk decided upon a forklift upgrade and replaced the existing TDM PBX with a total Mitel IP environment.
Business type: Telecommunications company
Location: Head office in Amsterdam
Configuration: Mitel 3300 IP Communications Platform (ICP), Mitel Unified Communicator Advanced, Mitel IP DECT solution, Mitel Teleworker solution and the Mitel Enterprise Manager.
Website: se.tele2.nl/zakelijk/
Customer Needs:
- Less hardware (integration) to communicate effectively
- IT integration helps operational management to lower costs
- Acquire experience with IP technologies like softphone, video conferencing and collaboration to support sales
Solution Components:
- 880x Mitel Unified Communicator Advanced Softphones with video-conferencing and collaboration
- 6x Mitel 3300 LX Controllers
- 30x Mitel 5220 IP Phones
- 90X DECT phones (existing equipment used again in Mitel IP DECT environments)
- Mitel Teleworker Solution
- Mitel Enterprise Manager
- Mitel Advanced Voicemail (conversion of voicemail to e-mail)
- Active Directory Server for contact lists in Y
Results:
- Innovative way of working: softphone, IM, Videoconferencing
- Advocate of Mitel products by supplying them in the portfolio and using the products in Tele2 Zakelijkl’s offices
- One of the biggest application based Mitel IP telephony sites
- More effective communication by adding the addition of presence information and Instant Messaging
- An innovative and future minded architecture
"The Instant Messaging feature on Unified Communicator Advanced [formerly Your Assistant] is ideal to leave a colleague a message and in some cases it is even easier than calling or mailing because you can get an instant response. The presence information from Unified Communicator Advanced [formerly Your Assistant] is another feature that demonstrates our ability to work in a different, more effective way. If I see my colleague is in a meeting then I will wait for his return or contact someone else that can help me."
Joost Mertens,
Product Manager, Business Telephony Tele2 Zakelijk