Case Study: Subaru Canada

Simplified deployment and tight-knit integration with Lync presence capabilities wins over automotive distributor

Subaru Canada

Subaru Canada is responsible for the nation-wide
distribution and marketing of Subaru automobiles.

Business challenges

Subaru Canada needed to move from an outdated, legacy
PBX to a unified communications-enabled contact center
solution that could support its mobile staff, Microsoft Lync
voice infrastructure, and back-office technologies like
Active Directory and Hyper-V.

Solution

Subaru Canada deployed an integrated solution based on Microsoft Lync Server 2010 and Mitel’s MiContact Center for Microsoft Lync software portfolio.