The speed of business is putting pressure on organizations like never before. With unified communications and collaboration, you can address these challenges by helping people connect more efficiently and intuitively, improving business performance as a result.
In this video blog, Mitel’s General Manager for Contact Center Brian Spencer discusses how mobility and big data are influencing customer experience, and how to transform your traditional contact center into a customer experience center for a sustainable competitive advantage.
Google “business collaboration tools” and you’ll get 58 million results. Suffice it to say, there’s a proliferation of collaboration tools out there, especially over-the-top (OTT) applications to help your business.