Driving Improved Guest Experience with Mobile-First Applications
  • News & Trends

Driving Improved Guest Experience with Mobile-First Applications


Traveling has evolved, especially since mobile phones have become tiny Internet-connected computers. And because of that, mobile phones have become an integral part of a hotel guest’s experience. They can take the place of the check-in desk as well as the room key. At many hotels, you can use them to order room service, book hotel spa appointments and make restaurant reservations. Not only do travelers report that smartphones are important to their hotel stays, but hotels are seeing incremental revenue from implementing mobile applications.
 

  • More than one in four travelers agree that the smartphones are very important, even critical (Killarney hotels)
  • More than one in three travelers admit to using smartphones more when they travel than when they’re at home (Killarney hotels)
  • Hotel guests see mobile as the future of the guest experience with three main travel innovations predicted by 2030: mobile virtual hotel concierge, mobile payments and personalized mobile travel guide (Intelity)
  • There’s an 18 percent increase in room service orders when made via mobile (hotelexecutive.com)


Another way that hotels use mobile applications is for automating and tracking guest service requests, facilities requests and scheduled maintenance. Hoteliers are demanding functions like issue prioritization, enhanced tracking and customization, fast and easy service ticket creation and management, skills-based dispatching and enhanced-service level agreement reporting to monitor resolution time, which is why we’ve built those features into Mitel HotelMGR, which we’ll be talking about at HITEC in New Orleans.




Learn more about the Mitel Connected Guests portfolio at HITEC, June 20-23, booth 1425.
 



The hotelier perspective

“Our guests enjoy elegant accommodations, unparalleled service and all the amenities needed for an exceptional stay. To ensure that, we’ve implemented the most advanced technology within their rooms and behind the scenes to streamline operations,” said James Pitts, Head of Engineering with London luxury hotel The Lanesborough. “HotelMGR helps us keep things running smoothly by automating and tracking service, facility and scheduled maintenance requests, and we can do all of that from a mobile device.”

The influence of converging technologies

“The hospitality industry is on the cusp of significant change driven by mobile and cloud. Hoteliers, in particular, are seeing the public and mobile space threading into improved workflows between staff, who are largely mobile, and guests, who are always mobile,” said Jim Davies, Vice President, Mitel Vertical Initiatives. “Mitel is in a unique position to power this transformation with solutions spanning enterprise, mobile and vertical spaces.”

 

Read up on modern hospitality solutions >
Find out how Hyatt Hotels and Starwood Hotels & Resorts use Mitel technology to deliver great guest experiences >
See what the Guest Experience of the Future looks like (video)