Frost & Sullivan Reviews Mitel’s Cloud Communications Systems [Video]
With more and more businesses exploring public, private and hybrid cloud deployments for their communications, Mitel is committed to providing the best path to cloud communications for businesses of any size. Recognizing that the cloud experience must go beyond a voice platform to provide truly seamless communications, we’ve designed our solutions to enhance internal collaboration and transform customer experience—all with mobility in mind.
After welcoming one million new cloud subscribers in 2016, our cloud business celebrated a new milestone: three million users globally. With more than twice the number of subscribers than the nearest competitor, there’s a reason more users trust Mitel for their cloud communications than any other provider.
But don’t take our word for it. Here’s what analyst firm Frost & Sullivan had to say about our success and future in the cloud.
From Frost & Sullivan
“Mitel is well known in the industry as an innovator and trailblazer. It also consistently ranks among the top IP telephony and unified communication solutions providers in terms of market share. While its legacy is in premises-based communication solutions, it has recently become a powerful competitor in cloud communications.
The key to Mitel's success in cloud communications is its two-pronged approach: it offers retail services directly to businesses, as well as platforms, which enable service provider partners to deliver services to end customers.
Strategic mergers and acquisitions, as well as growing international presence, have helped diversify Mitel's portfolio and have provided it with scale and the ability to better serve multinational organizations.
In the retail hosted IP telephony and UCaaS segment, Mitel stands out with its comprehensive UCC feature set, as well as strong focus on service reliability. Three different solutions, MiCloud Office, MiCloud Business and MiCloud Enterprise, allow Mitel to effectively cater to the unique needs of diverse business customers.
Overall, Mitel has proven itself a visionary in business communication solutions, with a sustainable growth strategy. Mitel remains committed to technology innovation and continues to enhance customer value through several differentiated approaches.
Mitel provides a highly diversified solutions portfolio, including a broad UCC feature set. It enables cost-effective migration between premises-based and cloud-based solutions, based on a single software stream. It places unique focus on services workers, which have remained underserved as competitors focus on knowledge workers.
Mitel also places a strong focus on mobile technologies and providing compelling solutions for the mobile workforce.
MiTeam collaboration is an important new feature launched by Mitel in 2016. It's a next generation messaging and team collaboration solution that enhances the user experience and productivity. It includes persistent group chat, content and workflow management, and real-time communications presented through a single client. MiTeam adds significant value to MiCloud Office, MiCloud Business and MiCloud Enterprise.
Overall, Mitel provides a well-designed solution and services portfolio, catering to the needs of a broad spectrum of business customers, from very small to very large organizations. Mitel’s MiCloud platforms and services provide investment protection to existing Mitel customers.
Mitel enables such businesses to more economically and flexibly switch to hosted solutions. Its solutions also reduce migration risks by lowering the potential costs of switching to premises-based solutions. Customer familiarity with the technology, existing relationships with the vendor or its reseller partners, as well as the ability to port licenses or retain existing terminals make Mitel cloud solutions a great fit for its large installed base of premises-based solutions customers.
As these businesses increasingly move their communication solutions to the cloud for greater flexibility and agility, they'll find Mitel cloud solutions exceptionally compelling.
Furthermore, as competition intensifies, international presence and a strong partner channel are becoming increasingly important for service provider ability to sustain high growth rates and penetrate larger, distributed organizations.
Mitel is well positioned to capture untapped market potential, new geographies, and customer segments.”