contact center morale

    5 Ways to Boost Contact Center Morale (and Increase Productivity)

     

    Being held to monthly, weekly or even daily goals puts a lot of pressure on contact center staff. And this often-overlooked department tends to feel disconnected from the rest of the company. That’s why it’s so important to promote a fun, social company culture in your contact center. Here are a few ways to keep your employees satisfied, engaged and, ultimately, more productive:

     

    1. Give agents a change of scenery

    Hold meetings outdoors or out of the office. Have a team lunch outside on a sunny day. Schedule weekly team walks where you can socialize and step away from the hustle and bustle of the contact center.

    2. Make it a team effort

    Put the power in the hands of your employees. Start a social committee and challenge them to come up with ideas to step away for a few minutes and have some fun.

    3. Encourage staff to express themselves

    Invite employees to decorate their workspaces to make them feel comfortable. Decorating with bright colors and big green plants and handing out healthy snacks are all ways to inject a positive energy into an otherwise mundane office environment.

    4. Celebrate together

    Have managers and supervisors set calendar reminders for employee birthdays and milestones. Don’t let someone’s birthday or employment anniversary go without making it feel like a special occasion. It’s one more opportunity to remind people of why they love working for your company.

    5. Host non-working events

    Movie nights, lunches, talent shows, sporting events and scavenger hunts are all ways to get your employees to stop thinking about work and start thinking about the great people they work with.