Customer Success Story: Aston Hotels & Resorts

    “Cloud communications allows us to routinely add beneficial new features as they become available without needing to upgrade our entire system. This allows us to offer guests the best communications solutions available,” - Matt Bailey, president and chief operating officer, Aston Hotels & Resorts

    Aston Hotels & Resorts operates a diverse range of condominium resorts and hotels with accommodations from hotel rooms and condominium suites, to villas and cottages that suit any lifestyle, taste or budget. Based in Honolulu, the company manages more than 4,700 rooms on the islands of Oahu, Maui, Kauai and Hawaii, as well as Lake Tahoe, CA, Sun Valley, ID and Lake Las Vegas, NV.

    When Aston wanted to upgrade their communications services for each location, they turned to their partner Morse Communications. “Through a rigorous review of the available cloud options, we found the Mitel solution from Morse Communications provided the features and level of support we required.” explains Bailey.

    Aston has installed the cloud communications solutions at two of its prime properties, Aston at the Waikiki Banyan and Aston Waikiki Sunset. The benefits include:

    • Enables Aston staff to dial across its network for an easier way to connect each site
    • Cost savings from avoiding toll fees across their many locations
    • Ability to routinely add beneficial new features as they become available without needing to upgrade the entire system
    • Provides guests the best communications solution available
    • Reduces the need for maintenance, allowing Aston to focus on guest services

    “Cloud communications allows us to routinely add beneficial new features as they become available without needing to upgrade our entire system. This allows us to offer guests the best communications solutions available,” said Matt Bailey, president and chief operating officer, Aston Hotels & Resorts.

    “Cloud communications is helping hospitality companies, such as Aston Hotels & Resorts, stay connected and collaborate more closely than ever before,” concluded Mike Costello, principal, Morse Communications.

    To learn more about all of Mitel’s Hospitality solutions and see them in action, stop by the Mitel booth at HITEC in Austin, Texas from June 15 – 18 or visit our hospitality page.

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