Customer Success Story: BMI Health

    “The previous solution did not meet our stringent requirements, and the total Mitel solution does that job very well.”- Austin Dalgarno, Team Leader, BMI
    BMI Healthcare is the acute private hospital division of General Healthcare Group (GHG) and is the largest independent private healthcare provider in the UK. BMI Healthcare has acute care private patient hospitals and outpatient centres with more than 2,700 beds in more than 60 locations around the country.
     
    Handling complex medical calls from across all the UK is a difficult task. Even more so when you have the customer service standards that BMI Health does. So when it came to move their primary contact centre to new facilities, they saw an opportunity to upgrade to a new system with expanded capabilities—one that would live up to their high expectations and help them serve more callers to a higher standard of care.
     
    They turned to Mitel solutions including MiVoice communication system on a Mitel 3300 controller and MiContact Center Quality Management. The biggest benefits they have seen from implementing Mitel solutions include:
     
    • Improved customer service
    • New training and coaching opportunities
    • More user-friendly, efficient management toolset
    • Handle increased call volume
    • Simple setup
     
    Read more about BMI Health here.
     
    Learn more about MiContact Center
     
    Read about more Mitel customer successes