Customer Success Story: Carleton University
“The Mitel Performance Analytics monitoring gives us confidence that we can avoid downtime.” – Richard Lefebvre, Voice Services Manager, Carleton University
Carleton University is a leading post-secondary educational institution in Canada’s capital city of Ottawa in the province of Ontario. The university has a rich history, graduating more than 130,000 students since it opened 7 decades ago. Today, approximately 28,000 full- and part-time students are registered in more than 65 disciplines. Carleton University uses a Mitel unified communication solution to provide voice, contact center and conferencing capabilities throughout the 35 buildings on its campus—including two of its eight residence buildings.
Carleton has some unique considerations for its communication network. Students and staff are spread across a large network of buildings, and safety is a key concern. Operational telephones ensure a line out to emergency services when needed, so reliability of these systems is critical. It’s a 24/7 operation for Carleton’s IT team—onsite student housing means that there is inbound and outbound traffic at all hours of the day.
Carleton University chose Mitel Performance Analytics fault and performance management software, which now monitors Carleton University’s MiVoice Business, Mitel Border Gateway, MiCollab, MiContact Center and MiVoice Call Recorder Systems. Carleton’s IT team has found that they’re able to use their time and resources more effectively with Mitel Performance Analytics—handling tasks more efficiently and freeing up IT resources for other projects. The benefits have included:
- Early detection
- Reduced downtime
- Assurance of meeting safety obligations
- Reduced burden on IT resources
- User satisfaction
- Improved reporting and system insight