Customer Success Story: Hyatt Hotels & Resorts

    “The hospitality business is always on. We’re 24 by 7 by 365-day business. One of the reasons we selected Mitel, is because of that market presence, and the understanding of the hospitality industry,”- Jeff Bzdawka, Senior Vice President of Global Hotel Operations for Hyatt Hotels & Resorts

    Hyatt Hotels & Resorts, headquartered in Chicago, is a leading global hotel and hospitality organization. With 565+ hotels and resorts in 50 countries and 90,000+ associates, they are a world leader in hospitality. Thousands of members of the Hyatt family strive to make a difference in the lives of the guests they encounter every day by providing authentic hospitality.

    “The hospitality business is always on. We’re 24 by 7 by 365-day business. It’s important that we work with providers that really understand the hospitality business,” explains Jeff Bzdawka, Senior Vice President of Global Hotel Operations for Hyatt Hotels and Resorts.

    Hyatt and Mitel have a very strong working relationship working together for nearly 25 years. Seventy percent of Hyatt hotels in North America are utilizing a Mitel solution (Premise-Based system, Desk phones, headsets), which provides for consistency in the experience, as well as it reduces costs from a support and maintenance standpoint. “Mitel has been a great partner and focused on growing mobility, and ensuring that the solutions being deployed are solid. It goes beyond the product itself. It’s about the ability to deploy, the ability to support, and the relationship goes far beyond the purchase of the hardware,” Bzdawka said.

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