Customer Success Story: Libro Credit Union
“Having an integrated voice network allows our staff to communicate easier, work in many locations and saves us on cost. We are looking to grow our deployment to all locations in the coming years.” — Doug Roswell, Banking Systems & Telecommunications Analyst, Libro Credit Union
Libro Credit Union is the second largest credit union in Ontario, the 12th largest in Canada, and has over 570 employees spread over 27 branches and three administration offices across southwestern Ontario.
As technology advanced, Libro was looking to enhance its communication infrastructure—integrate systems, achieve consistency and manage their phone systems more efficiently and effectively. They turned to technology from Mitel, implementing solutions that included 3300 controllers, voicemail, Mitel Mobile Client and MiContact Center.
Libro Credit Union has seen significant benefits from these solutions, including:
- Single point of administration
- Consistent phone presence across Libro’s phone network
- Integrated voice and web chat queues in Libro’s Contact Centre
Libro considers the implementation a big success, and gives much of the credit to Minitel Communications, a Mitel partner. “Minitel has made doing business with Mitel easy,” Roswell added. “Their proactivity lets us know they have Libro’s best interest in mind.”