Customer Success Story: M2 Logistics

    M2 Logistics is a leading non-asset-based logistics company providing quality transportation and logistics services to shippers throughout the United States, Canada, and Mexico. 
     

    Entrepreneur magazine recognized M2 Logistics in their "Hot 100" listing of the 100 fastest growing businesses in America. As a fast-growing company, M2 Logistics needed a business communications solution that could keep up with their unique and quickly expanding needs.

     
    M2 Logistics had been using an on-premise PBX system that lacked flexibility in customization and support of operational structure design.  After evaluating a host of options, they chose Mitel’s MiCloud communication solution for their growing business.
     
    “Mitel offered a hosted solution which met the customization options and flexibility we were looking for without having to incur a large amount of additional infrastructure costs to deploy,” said Jamie Vandermeuse, General Manager, M2 Logistics. 
     
    Since implementing their Mitel cloud-based business communication solution, M2 Logistics has been able to create assorted ring groups and operational structures to respond to their customers’ needs. This includes making modifications “on the fly”  to get users into groups to support ever-changing customer demands.
     
    “Over the past year, there have been two or three occasions when we physically deployed resources to other offices. With Mitel, we just have employees take their personal phones with them and we move them into the ring groups receiving support just as if they were sitting in their home location. This has been a great advantage we didn’t enjoy before,” explained Vandermeuse.
     
    “The Mitel cloud solution provides you with adaptability and flexibility in your business without having to make huge investments in infrastructure space and hardware,” - Jamie Vandermeuse, General Manager, M2 Logistics