Customer Success Story: The Masiello Group

    “One of the features we like best is the follow me feature… it’s a seamless transition for the consumer. It’s one of the things we believe has helped us service our clients better and eventually close more business.” Chris Masiello, CEO & President, The Masiello Group

    The Masiello Group, a large regional provider of real estate and home ownership services, has 33 offices in four states. Over the last 2-3 years they have seen a 25 percent growth rate. With that kind of business growth having an effective business communications system is critical.

    Unfortunately the communications platform they were on was not meeting their needs. Their system was not scalable and relied on older technology, and management of this system was very cumbersome. The Masiello Group turned to their partner Windstream for a flexible, scalable solution. The solution included Windstream UCaaS powered by Mitel.

    Benefits to Masiello Group from implementing Windstream UCaaS solutions have included:

    • Ability for agents to stay connected with customers regardless of their location 

    • Scalable solution which grows with the company as they grow

    • Follow me feature enables clients to always reach someone when they call

    • Enabled small IT department to focus on growth and the needs of the company

    • No disruption to the business during move to UCaaS

    Learn more about the Windstream UCaaS Solution

    Watch the Windstream video here

    Learn more about Mitel customer success