Customer Success Story: Philadelphia Eagles
The Philadelphia Eagles is an American football team based in Philadelphia, Pennsylvania, United States. Home to some of the greatest players in NFL football history, the Eagles have won three NFL titles and played in the Super Bowl twice.
CENet Solutions, Inc. an exclusive Mitel business partner has been involved with Mitel for decades. In fact, their employee Erik Jaudis installed the first two Mitel IP phone systems. They specialize in MiContact Center solutions and have done installations for well-known companies including the Philadelphia Eagles, Phillies, Amtrak and others.
These two teamed up together in 1989 to implement Mitel at the Eagles who currently use Mitel solutions in their ticketing office, suites, concession stands, and at their training camp. MiContact Center enables them to improve customer service to their guests and season ticket holders and prioritize how calls are handled. In addition the coaches and staff who are very mobile use Mitel cordless devices.
“A sophisticated account such as the Eagles presents many challenges. Month after month, new technologies, always staying state of the art, they have a standard of excellence that they try to meet even in their technology world. Mitel has always provided applications and solutions that meet that standard,” Marj Vance, Managing Partner, CENet Solutions, Inc.