Customer Success Story: SkillPath Seminars
For over 25 years, SkillPath Seminars has become the premier provider of business training in the United States, Canada and Australia. Their professional development seminars, conferences and on-site training are the #1 choice for training individuals, teams and organizations. They originally chose Mitel because they had outgrown their existing phone system and needed additional functionality and performance that it could not provide. A Mitel system was picked over the competitors because it was cost-effective, flexible and able to meet all the telephony needs of the organization.
Since their original install, they’ve undergone numerous upgrades and currently have 3 Mitel MiVoice phone systems, utilize MiContact Center for their call centers and call reporting, Oaisys for call recording, NuPoint for voicemail, and numerous MiCollab solutions.
Jason Spainhour, Director of Information Technology of SkillPath shares their story. “Our Mitel solutions are intuitive, reasonably priced and allow our users to perform their job in an efficient manner. Our best example is probably what we refer to as our “Emergency Call Center” located in our main office in Mission, KS. Our Customer Care call center is actually remote, located in Chillicothe, MO, a small town about 100 miles northeast of the Kansas City metro area. We’ve equipped the Emergency Call Center with Mitel IP phones, which are homed to the primary remote call center. Within a few minutes of an issue in that call center, we can have home office personnel logged in to field inbound customer calls. In the worst case scenario, where connectivity between the two locations is compromised, the phones in the main office will rehome to the main office phone system and continue to take calls.”
“We’ve been a loyal Mitel customer for years primarily because of the quality of their products and the level of service we’ve received from our Mitel Partner. We’ve also experienced top-notch service any time our dealer’s technical staff has needed to contact Mitel Technical Support. And being a part of the Mitel User Group has given us a rare opportunity to interact directly with Mitel’s executive team, engineers and technical product specialists to collaborate.” – Jason Spainhour, Director of Information Technology, SkillPath Seminars