How A Swiss Golfing Hotel Dazzles Customers with Mobility
On the banks of Lake Geneva, Hôtel Château de Bonmont is a holiday destination for golfers and vacationers from around the world. Hôtel Château de Bonmont boasts historic rooms as well as spacious grounds, two restaurants, an indoor swimming pool, sauna, solarium, 18-hold golf course, tennis, and horse stables.
The hotel needed a new phone system with enhanced mobile capabilities that would enable complete communication coverage throughout the premises – including the 6,737-yard golf course. It was important to management that guests could contact the staff at any time regardless of location, which prompted management to look for a system that could provide optimal availability for its staff by using mobile terminals and straightforward handling of the system.
“Our main requirement is the mobility for our employees, who must be reachable anytime, anywhere while working." —Philippe von Escher, General Manager, Hôtel Château de Bonmont
Von Escher added, “We have two reception desks and 50 employees working in six buildings, as well as the rest of the premises. Being able to take and make phone calls at any time is essential for many of these staff members – and that means anywhere on our grounds. Our area is very spacious, and the staff is on the move very frequently. We have many types of workers – green keepers/gardeners, stewards, waiters, etc., who are all mobile and must be reachable at all times.”
Find out more about the technology that Hôtel Château de Bonmont deployed and the effects those tools had on their operations, read the original UC Strategies article Hôtel Château de Bonmont Gets a Hole-In-One With Mitel’s Mobility Solutions by Blair Pleasant.