Last Week in Business Communications: 03/30/2015

    Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.

     

    Zero Unemployment Hotline Calls Blocked Since July 2014
    on Contact Center World  

    Sometimes the best way to increase your call center’s performance has to do with hiring personnel that never answer a call. That’s what the Department of Workforce Development discovered with the institution of a new program that reduced the number of blocked calls to their call center from 80 percent to zero percent.  Read the article >

     

    What Does Cloud-Based Really Mean?
    on Network World

    Everyone seems to want technology in the cloud these days. But what does the cloud really mean? Technology journalist Peter Fretty shares his take on how to define true cloud, hybrid and premise-based communication systems.  Read the article >

     

    3 Tips to Improve Video Conference Performance Without Cramping Bandwidth
    on BizTech Magazine

    Video conferencing can substantially boost productivity and collaboration, but it can also eat up bandwidth at a frightening pace. Networking consultant Joel Snyder shares some tips and tricks that organizations can use to improve video conference improvement without simply adding more megabits.  Read the article >

     

    IT Systems Fall Short of Contact Center Needs
    on CIO Insight

    Analytics and social media accessibility are the two biggest areas contact center pain points for IT leaders, according to a recent survey from Dimension Data. Find out where IT leaders think their solutions are falling short, and explore other key findings from the report.  Read the article >