Last Week in Business Communications: 04/20/2015


    Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix. 


     

    Peeling Back the Layers of Wiring Infrastructure
    on NoJitter

    Nobody likes housekeeping, especially when the “house” has gone ignored for years on end. But if you want to keep your telecommunications infrastructure working – and capable of being expanded – it’s a necessary chore. Matt Brunk dives into the wires, connectors and cross-outs to and why inventories and cleanup are critical things to do before you need them.  Read the article >

     

    US Contact Center Industry Creates 13,669 New Jobs in 1st Quarter of 2015
    on Benzinga

    According to Jobs4America, contact center job growth continues to be strong with a net new 7,965 contact center jobs created after accounting for closures and downsizing.  Read the article >

     

    UCaaS Market is Expected to Reach US $37.85 Billion in 2022
    on Nasdaq

    Unified Communications as a Service (UCaaS) is predicted to grow dramatically over the next decade according to the latest report by Transparency Market Research. The global UCaaS market was valued at US $5.68 billion in 2013. Larger enterprises represent most of this growth, with mobile workforces and BYOD as driving factors. Read the full article for more insights.  Read the article >