Last week in business communications image

    Last Week in Business Communications: November 16, 2015

     

    Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.


     

    Workforce Optimization Helps Build Critical Flexibility into Contact Center
    On Workforce Optimization Software

    In this article, Tracey Shelmetic discusses how using workforce optimization software in your contact center can help avoid agents providing a sub-par customer experience just to keep their numbers up when unexpected events force your staffing out of synch with demand. Read the article >

     

    Driving Enterprise-Cellular Convergence
    On NoJitter

    The concept of the mobile enterprise, underpinned by fixed-mobile convergence is gaining steam. Eric Krapf gives us a rundown on the state of this transformation in the way businesses communicate. Read the article >

     

    FCC Plans First-Ever New Rules for VoIP Handsets & Hearing Aid Compatibility
    On VOIP Monitoring Zone

    The FCC is considering enacting new rules that would affect volume-related requirements for VOIP phones. While nothing is final, the rules could require changes in the way VOIP phones are manufactured. But is the issue already being addressed with software, eliminating the need for more hardware-related regulations? Read the article >