Last week in business communications image

    Last Week in Business Communications: October 05, 2015

     

    Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.

     

     

    We're Getting Closer to the Age of Speech Analytics
    on Cloud Contact Center Zone

    What if you could analyze the unstructured data of every call in your contact center? Experts say we’re getting closer to the days when you can do just that with the help of automated speech analytics that can help uncover hidden insights and use them to improve the customer experience. Read the article >

    Need an Excuse to Fix Bad Software? Move it the Cloud.
    on InfoWorld

    Plenty of companies are forced to hobble along with flawed software and management that won’t provide the resources to fix it properly. But David Linthicum suggests moving an application to the cloud may open up the perfect opportunity to fix it. Read the article >

    Fujitsu Brainstorm Room Lets You Write on the Walls
    on IT World

    Digital sticky notes. Digital white boards. A paperless, inkless collaboration room. This is the vision Fujitsu is testing. Complete with motion tracking, infrared light pens, and mobile tie-ins, it’s a whole new idea of what collaboration rooms of the future could look like. Read the article >

    App Developers Are Slow to support Apple Watch
    on FierceMobileIT

    Mobile devices are taking over the world and wearable devices are all the rage in techy circles, so why is Apple Watch app development lagging? Caroline Wall suggests functionality constraints and development cost-to-benefit ratio may be holding the back developers. Read the article >