Metz Private Hospitals Selects Mitel for Healthier Communications

    The Metz Private Hospitals Association (HPM) is a hospital association based in France with 1,800 employees across three sites. The Robert Schuman Hospital was recently built to allow all of HPM’s surgical, hepato-gastroenterology, nephrology and dialysis activities to be concentrated on a single site, thus facilitating patient care. In addition to integrating medical and hospital services, the objective of this project is to provide modern infrastructure and state-of-the-art care in the different areas of specialization, as well as in the post-treatment and psychiatric fields.

    As part of this project, HPM selected Mitel to set up a centralized communications network for the new hospital. Mitel's IP-based solution, deployed by systems integrator Atelio, is designed to lower costs and improve communications among the three HPM locations (Belle-Isle, Sainte Blandine and Robert Schuman). By centralizing and streamlining communications among these centers, the new communication infrastructure enables responsive customer service with enhanced patient and visitor assistance.

    The administrative functions of the three hospitals are bridged through a VoIP network based on the Mitel MiVoice Business solution and covers 450 users equipped with Mitel MiVoice business phones. The architecture is designed to reduce communication and maintenance costs by approximately 20 percent.

    "We wanted to create a single communications network so that our three campuses can communicate as one location, with the same functionality and telephone system. It helps us to overcome the challenges of being a multisite organization," explains Marc Jung, technical director for HPM. "We were very drawn to the flexibility and endless possibilities that Mitel's open solution offers. We can now centrally manage all patient services from a single interface. The guidance from our integrator, Atelio, throughout the project helped us meet our quality objectives within the target architecture.”