Are You Happy with Your Cloud Communications Provider
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Are You Happy with Your Cloud Communications Provider?

Do you have a cloud communications provider? If you do, are you happy with them? It’s a question many business owners don’t ask themselves enough. Cloud communications is an investment of capital, time, and human resources—an investment that you should be thrilled with. Once we sign contracts, we tend to accept the level of service we receive without analyzing our satisfaction with what we actually get. Part of this resignation stems from the contracts signed up front: breaking contracts usually means serious financial detriment. In the business world, that’s highly frowned upon because you’re costing the company even more money. But if you weren’t bound by a contract, what would that mean to you?

When the honeymoon period is over

Business relationships are susceptible to the same characteristics of any personal relationship—sometimes entering into a contract with a vendor starts off flawlessly and everything is sunshine and rainbows. But far too often in business, once the dotted line is signed, things change: service levels drops off, promised features become elusive, and costs can skyrocket. Being stuck with a cloud communications provider who doesn’t put your business needs first is more than irritating—it can harm your customer service, internal productivity, and your bottom line.

When you want more features

Not every cloud communications provider is created equal. Once you choose your provider, you may initially be happy. You get the service level you expect, the features you wanted—all at a price you are comfortable paying. Technology is notorious for constantly evolving. And your provider may not offer the latest features you’re interested in for your business. While you may be happy with every other aspect of the business relationship, the bottom line is this: limited cloud features and offerings could jeopardize your business.

When the contract dictates your decision

I’d wager most businesses stay with their cloud communications provider because the contract is king. Why evaluate the level of service and feature offerings if both are satisfactory and you can’t go anywhere anyway? Evaluation is crucial to consider because the best-performing and most lucrative companies don’t just think about today, but think about their company’s future. Still, many companies are wary of breaking contracts. But what if the contract was removed from the equation? Right now, our cloud contract buyout program could remove the barrier for you and give your business the best cloud communications applications for today and tomorrow.

Questions to ask yourself

Now that we can remove your existing contract from the equation, there are some questions you should ask yourself to truly gauge your satisfaction with your current provider.

1. Am I happy with the level of service I receive from my current cloud provider?

2. Do I have the features I need to maximize my business productivity?

3. Is my cloud provider a leader in Gartner’s five magic quadrants?

4. Do I trust my cloud provider to offer the latest and greatest features?

5. Is my cloud communications platform easy to use?

6. Does my cloud communications platform enable team and project collaboration?

If you answered “yes” to all the above, congratulations! You have a cloud communications provider that works for you and your business needs.

If you answered “no” to one question, you might have the right cloud provider for you—but why not verify by checking just in case?

If you answered no to two or more questions, you should strongly consider looking into Mitel’s cloud contract buyout program. As a leader in Gartner’s five magic quadrants, Mitel is uniquely positioned to provide the cloud communications your business or enterprise needs.

 

Nearly 2,000 cloud subscribers choose Mitel each day. Businesses across the world trust Mitel for their cloud communications solutions—see why you can, too.