Why You Can't Ignore Voice within Your Lync Environment

    Microsoft Lync is a hot commodity in the enterprise communications realm. Enabling companies to easily integrate their existing equipment with Microsoft Office—an office suite of desktop applications, servers and services for the Microsoft Windows operating system—Lync has proven invaluable for many.

    Sure, Lync has certainly been shown to boost workforce productivity by supporting a more unified and consistent communications experience, but what about the quality of your organization’s mission critical voice?

    Perhaps you’re already familiar with Microsoft Lync and use it for such functionality as instant messaging (IM) or presence to locate fellow employees. Or, maybe you’re currently considering making the investment for your business. Either way, Microsoft Lync users and potential users alike must know that when it comes to mission-critical voice, they need a reliable solution that fits the Lync environment while keeping complexities at bay.

    Why? 2013 data from Forrester Research shows that although the adoption rates of newer communication methods like live chat and screen sharing are growing, voice is still the most widely used channel, boasting a 73 percent utilization rate that hasn’t changed in the last three years. Unified and multi-channel communications will likely dominate the market one day, but until then, businesses simply can’t ignore the value of their mission-critical voice. After all, in another Forrester survey, 71 percent of respondents said that valuing their time was the most important thing a company could do to provide them with good customer service.

    Mitel’s MiVoice for Lync has surfaced as the leading solution to resolve this commonly-faced problem. The technology augments Lync’s capabilities with reliable voice and mobility and seamlessly integrates with Lync to address the broadest range of communication features available—from call control to support for a range of innovative desktop devices and applications. And, best of all, there’s no need to integrate third party components. Click here to learn more about MiVoice for Lync.