The customer’s main line of communication with your business used to be a telephone call in to a traditional contact center. But customers, especially millennials, aren’t using telephones to dial in to contact centers anymore. They are using new applications and social network platforms to interact with businesses.
This digital transformation means you must be prepared to communicate with customers in their preferred medium.
Our new guide explains customers’ changing expectations, how to be proactive to meet those expectations and how to find a flexible vendor that can help you along the way. Find out how to communicate directly with your customers on their terms, leading them to come away from interactions satisfied and buying more frequently from your business.