Strategic Technology Partners

Full Workforce Management Suite. A high end solution, complementing Mitel’s native WFM

Workforce Optimization: recording/quality management, evaluation, screen recording, speech analytics. A high end offering complementing Mitel WFO

Multichannel engagement & pivot, WebRTC, video chat, customer journey analytics, collaboration/CoBrowse

Multichannel engagement, customer journey, predictive intelligence and analytics

Knowledge management and email case management tracking

Full Outbound Management Suite

ASR, TTS, Speech Analytics engine

Speech Analytics engine

Social Media Monitoring and Integration

Social Media Monitoring and Integration

Web Co-browsing