7IM

7IM's Personal Touch Reaps Rewards with Mitel IP Solution

The Company

7IM is a leading retail investment company with offices in London and Edinburgh. It manages £2.5 billion of client assets (May 2010) and has built its reputation on being steady performers and also won the prestigious Financial Times and Investors' Chronicle Best Cautious Manager 2009. Bringing investment, marketing, technology and client service expertise together, Seven Investment Management Limited (7IM) takes a fresh approach to personal investment planning and financial affairs, providing investment advice, management and services to Wealth Managers and their clients.

The Challenge

In 2007 the company relocated to larger premises in Edinburgh and London. Graham Stott, IT Director, 7IM, knew that it was time to implement a new phone system that would enable the company to network the two offices together resulting in seamless communications.

About 7IM

Business type: Retail Investment Company
Location: Edinburgh and London
Configuration: Mitel 3300 IP Communications Director networked across UK offices
Website: www.7im.co.uk

Customer Needs

• To seamlessly network two offices together
• Increase communications between staff
• Reduce costs
• Improve customer service

Solution Components

• Mitel 3300 IP Communications Platform (ICP)
• Mitel Communications Director
• Mitel 5310 Conference Units

Results

• Reduced costs with free internal calls between sites
• Reduced travel costs by introducing conference units
• Improved communication with customers and employees
• Greatly improved customer service

7IM (PDF 1.8MB)