Abbey Legal Protection
Abbey Legal Protection Offers Ultimate Flexibility from Mitel to Keep the Crème de la Crème Employees
Type: Legal Protection Insurance
Location: UK, head office in London,regional offices in Croydon and Rugby
Configuration: Mitel 3300 IP Communications Platform (ICP) across three offices incorporating the Mitel Teleworker Solution to enable 30 agents to work from home.
Website: www.abbeylegal.com
Customer Needs:
- Retaining professional legal talent through flexible working
- Unified platform across three offices
- Improved inventory management
- Quality control and protection against complaints
Solution Components:
- Mitel 3300 IP Communications Platform (ICP)
- Mitel Teleworker Solution –30 Teleworkers
- Secure Call Recording
- Mitel Enterprise Management Solution
Results:
- Seamless remote working
- Improved talent retention and recruitment
- 25 percent of staff working remotely
- Simplified inventory and billing management
- Quality management and evidential recording
Abbey Legal Protection (PDF 707KB)