Abbey Legal Protection

Abbey Legal Protection Offers Ultimate Flexibility from Mitel to Keep the Crème de la Crème Employees

Type: Legal Protection Insurance
Location: UK, head office in London,regional offices in Croydon and Rugby
Configuration: Mitel 3300 IP Communications Platform (ICP) across three offices incorporating the Mitel Teleworker Solution to enable 30 agents to work from home.
Website: www.abbeylegal.com

Customer Needs:

  • Retaining professional legal talent through flexible working
  • Unified platform across three offices
  • Improved inventory management
  • Quality control and protection against complaints

Solution Components:

  • Mitel 3300 IP Communications Platform (ICP)
  • Mitel Teleworker Solution –30 Teleworkers
  • Secure Call Recording
  • Mitel Enterprise Management Solution

Results:

  • Seamless remote working
  • Improved talent retention and recruitment
  • 25 percent of staff working remotely
  • Simplified inventory and billing management
  • Quality management and evidential recording

Abbey Legal Protection (PDF 707KB)

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