Abercrombie and Kent

Abercrombie and Kent embarks on a global journey with Mitel

Customer Needs

  • A single, global communications solution, suitable for every office in 23 different countries
  • To improve the flow of information around the company for sharing ideas and industry insight
  • To increase customer service levels and improve competitive advantage
  • To ease administration through standardized systems and processes
  • A centralized roll-out and on-going management
  • To reduce communications costs

Solution Components

  • Mitel 3300 IP Communications Platform (ICP)
  • Mitel IP phones
  • Mitel Contact Center Enterprise Edition
  • Mitel Enterprise Manager

Results

  • Greater automation and intelligence leading to improved customer service
  • Streamlined internal communications across the company
  • Reduced call costs, particularly on international calls
  • Global communications directory for the first time
  • Reduced IT administration complexity and costs through centralized management

Abercrombie and Kent (PDF 287KB)

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