Al Madina

Al Madina Press Establishment adopts an IP solution with Mitel

Customer Needs

• Replace two old TDM PBXs - AT&T and Nortel telephone system to allow for IP Network across multiple-geographical locations, streamline communication efficiently and reduce incremental ongoing support costs
• Replace existing data network to HP ProCurve infrastructure and protect return on investment
• Provides feature transparency with Mitel advanced feature-rich IP telephone systems in different locations
• Support centralised operator, call- management and advanced user applications across the network
• Network 12 remote sites, one of which overseas in Cairo
• Deploy teleworker to support reporter field mobility and achieve operational cost reduction

Solution Components

• Mitel 3300 Integrated Communications Platform (ICP) network as core platform for current and potential IP and Broadband Application
• Arabic Voice mail including speech-enabled attendant
• Mitel IP phones
• Mitel IP DECT Solution
• Mitel Teleworker Solution
• Mitel Your Assistant
• Enterprise Manager

Results

• Al Madina leverages new HP data infrastructure while adding service with high quality, feature-rich Voice-over-IP (VoIP)
• Increased flexibility and mobility for employees
• Reduced management costs of the network
• Support for advanced applications including speech-enabled attendant reducing staffing costs while enhancing services

Al Madina (PDF 516KB)