Allen County Public Library

The Intelligent Application of Unified Communications Technology to Streamline Internal Communications and Engage a Community

ABOUT ALLEN COUNTY PUBLIC LIBRARY

Type: Library
Location: Fort Wayne, Indiana
Configuration: One large main library in Fort Wayne with 13 branches throughout the County

CUSTOMER NEEDS:

• Support a progressive public library community with tools for current and future innovative communications functions
• Tailor solutions to various groups with different user needs
• Centralize management for one main library and 13 branches
• Reduced telephone costs
• Meet current and expected future demands
• Provide maximum amount of options within set budget

SOLUTIONS COMPONENTS:

• Mitel 3300 Mxe Controllers
• Mitel 5550 IP Console
• Mitel 5340 IP Phones
• Mitel 5201 IP Phones
• Mitel Wireless LAN Stands
• Mitel Enterprise Manager
• Mitel OPS Manager
• Cisco WiFi Access Points
• Spectralink i640 WiFi Phones
• Spectralink SVP Servers

RESULTS:

• Enterprise wide full-featured voice mail
• Presence and call management
• Teleworker capabilities
• Hotdesking functionality
• ACD so agents can log-on anywhere in the enterprise
• Conference and collaboration capabilities promising greater efficiency

Allen County Public Library - Case Study (PDF 101KB)