Alpitour Group

Leading Italian Tourism Company, Alpitour Group, Selects Mitel IP Solution to Deliver Outstanding Customer Service

Customer Needs

  • Increase mobility and flexibility of work force
  • Retain existing infrastructure and protect investment
  • Seamless migration from TDM to IP
  • Contact Center Solution integrated with own CRM system

Solution Components

  • Mitel SX-2000®
  • Mitel 3300 IP Communications Platform (ICP)
  • Mitel Customer Interaction Solutions
  • Mitel Enterprise Manager
  • Mitel Teleworker Solution
  • Mitel IP phones

Results

  • Improved customer service through better call management and distributed agents
  • New methods of flexible working – agents able to work from any site or from home
  • Add on further applications to improve business processes and customer service as required

Alpitour Group (PDF 231KB)

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