Alpitour Group
Leading Italian Tourism Company, Alpitour Group, Selects Mitel IP Solution to Deliver Outstanding Customer Service
Customer Needs
- Increase mobility and flexibility of work force
- Retain existing infrastructure and protect investment
- Seamless migration from TDM to IP
- Contact Center Solution integrated with own CRM system
Solution Components
- Mitel SX-2000®
- Mitel 3300 IP Communications Platform (ICP)
- Mitel Customer Interaction Solutions
- Mitel Enterprise Manager
- Mitel Teleworker Solution
- Mitel IP phones
Results
- Improved customer service through better call management and distributed agents
- New methods of flexible working – agents able to work from any site or from home
- Add on further applications to improve business processes and customer service as required
Alpitour Group (PDF 231KB)