Auchan

VoIP Solutions Scaled for a World Leading Retailer

Customer Needs

Reduction of the total cost of ownership (TCO) for its telephone system:

• Replace all disparate systems with one centralized and standardized communications network for all French sites
• Lower PBX maintenance costs

Reduction of operating costs

• Centralize telephony operation and control
• Preserve the independence of each site
• Lower communications cost

Availability of services for all users:

• Standardize communications services and streamline their usage
• Integrate e-business applications with IP communications architecture
• Implement user-friendly solutions offering redundancy and availability
• Overall objective: zero defects

Solution Components

• 176 Mitel 3300 IP Communications Platforms (ICPs)
• Mitel Enterprise Manager supervision platform and XML API
• Mitel Customer Interaction Solutions
• 24,000 extensions featuring the Mitel 5220 IP Phone (dual port with a multi-line display)
• 11,000 IP-DECT extensions featuring the Mitel OpenPhone 27
• 25 PC-based attendant workstations featuring the Mitel 5500 IP Console
• 800 IP-DECT terminals
• Voice mail for all users of internal telephone communications over the WAN / LAN IP network

Scope of the Project:

176 sites in France

• Central sites (company headquarters, regional headquarters, central purchasing agency)
• Stores (superstores and supermarkets)
• Logistics
• SAV
• 35,000 VoIP extensions, including 10,000 IP-DECTs
• 15 contact centers

Results

• Return On Investment (ROI) corresponding to the set objectives: 20% minimum
• Standardized and future-proofed communications network
• Reduction of operating costs
• Centralized control and maintenance of all IP extensions and analog ports
• Increased productivity in stores and warehouses thanks to an efficient IP-DECT solution
• Intelligent prediction of call volumes at contact centers and optimization of resources
• Fully productive deployment: up to 12 superstores per week
• Proven success for a major VoIP deployment worldwide

Auchan (PDF 421KB)