Bahrain Islamic Bank

Bahrain Islamic Bank Invests in Mitel Networked Business Solution

Customer Needs 

  • To improve and simplify methods of working
  • To provide 300 users at 12 branches and single administrative facilities with a single seamless voice communications network
  • Support centralized operator, calls management and advanced user applications across the network
  • Reduce immediate telecommunications costs and achieve on-going improvements
  • Provide high customer satisfaction with the benefits of advanced IP telephony features

Solution Components

  • Mitel 3300 IP Communications Platform (ICP)
  • Mitel Customer Interaction Solutions
  • Mitel Contact Center Management

Results

  • Reduced substantial costs with a seamless integration of all locations on a single voice network
  • Improved productivity with easy moves / adds / changes (MACs), maintenance and feature-rich call handling
  • Enhanced customer service with the Customer Interaction Solutions and centralized voice mail for all users
  • Enhanced collaboration with teleconferencing

Bahrain Islamic Bank (PDF 1.2MB)

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