Better Homes

Better Homes delivers world-class customer service with Mitel IP Solution

The Company

Leading the way in Dubai real estate for over 20 years, Better Homes has the best selection of property in the region; selling, leasing, and managing more properties than any other agency in the Gulf. It specialises in sales leasing, short-term rentals, property management, commercial advisory projects, sales and marketing, engineering and interiors.

The Challenge

During the huge property boom in Dubai, Better Homes experienced phenomenal growth, averaging four new offices per year, starting from three offices in 2003 to 15 offices now and still growing. With this rapid growth, Better Homes recognised that the existing telephone system could no longer cope with the volume of calls and needed to be replaced with next-generation technology.

About Better Homes

Business type: Real Estate
Location: UAE
Configuration: Mitel 3300 IP Communications Director networked across UK offices
Website: www.bhomes.com

Customer Needs

• Increase capability to handle high volume of calls
• Single telephone system for multiple offices
• A Contact Centre to improve customer care
• To introduce mobile working to sales team

Solution Components

• Mitel Communications Platform Director (MCD)
• Mitel Live Business Gateway
• Mitel IP Desktop

Results

• Reduced ongoing support costs
• Integrated voice and email communications, with single automated directory

Better Homes (PDF)