British Council of Egypt

'Education is an open door' with the British Council & Mitel in Egypt

The Company
The British Council is an UK international organisation for promoting educational opportunities and cultural relations. The purpose of the organisation is to build mutually beneficial relationships between people in the UK and other countries to increase the appreciation of the UK’s creative ideas and achievements.

The Challenge
The British Council operates in 110 countries and is divided into 13 regions. Region NENA includes three offices in Egypt, two in Cairo based in Agouza and Heliopolis, and one in Alexandria employing 200 staff and there are plans to expand the region into the countries, Libya and Algeria. The offices in Egypt previously used a TDM PABX, which proved cumbersome to manage and required an engineer to come out for any moves, adds and changes. Mohamed El Erian, IT Director, British Council of Egypt decided that the organisation required an efficient reliable communications solution that would simplify the management of the system and grow with the organisation.

ABOUT BRITISH COUNCIL OF EGYPT
Type: International organisation for promoting educational opportunities and cultural relations with the UK
Location: Egypt
Configuration:  Mitel IP Solution and Mitel Contact Centre
Website: www.britishcouncil.org

CUSTOMER NEEDS

• To simplify the management of the communications infrastructure and maximising the ROI of existing systems
• To install a Contact Centre to improve customer service
• To deploy a communications solution that will grow with the organisation

SOLUTION COMPONENTS

• Mitel 3300 IP Communications Platform (ICP)
• Mitel Contact Centre Solution
• Mitel Screen Pops

RESULTS

• Seamless migration to IP
• Investment protection
• Improved customer services
• Business applications that can be added to the communications solution as and when required

British Council of Egypt (PDF 706KB)