Butterfield Bank

Butterfield Bank (Guernsey) Invests in Mitel Networked Business Solution

Customer Needs

  • Facilitate business communications by having one infrastructure
  • To improve customer service through the call center
  • To relocate to a greenfield site without disrupting business activity

Solution Components

  • Mitel 3300 IP Communications Platform (ICP)
  • Mitel Customer Interaction Solutions
  • Mitel Messaging Server

Results

  • Seamless implementation of new IP solution while protecting existing investment
  • Customer service improved through the Customer Interaction Solutions and the Messaging Server, with increased response rates and auto attendant
  • A future-proof converged Mitel Networked Business Solution that will grow with the business’s requirements

Butterfield Bank (PDF 183KB)

 

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