Butterfield Bank
Butterfield Bank (Guernsey) Invests in Mitel Networked Business Solution
Customer Needs
- Facilitate business communications by having one infrastructure
- To improve customer service through the call center
- To relocate to a greenfield site without disrupting business activity
Solution Components
- Mitel 3300 IP Communications Platform (ICP)
- Mitel Customer Interaction Solutions
- Mitel Messaging Server
Results
- Seamless implementation of new IP solution while protecting existing investment
- Customer service improved through the Customer Interaction Solutions and the Messaging Server, with increased response rates and auto attendant
- A future-proof converged Mitel Networked Business Solution that will grow with the business’s requirements
Butterfield Bank (PDF 183KB)