Canary Wharf

Canary Wharf Adds IP and Contact Center to Growing Mitel Telephony Network

Customer Needs

  • A single voice network across a developing site with multiple locations
  • Improved customer and staff service using enhanced contact center features
  • Flexible IP telephony that can grow with the business

Solution Components

  • Mitel 3300 Integrated Communications Platform (ICP)
  • Mitel SX-2000
  • Mitel 5220 and 5240 IP Phones
  • Mitel Contact Center Solution (6100)
  • Mitel OPS Manager
  • Mitel Management Access Point (MAP)

Results

  • Robust network offering staff and tenants a reliable communications infrastructure
  • Enhanced telephony with sophisticated phone features
  • Flexible network to suit the dynamic nature of the business
  • Improved contact center call handling

Canary Wharf (PDF 361KB)

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