Casa Grande Regional Medical Center

Community-Owned Hospital Meets Demanding Communications Standards with Mitel

The Customer

Casa Grande Regional Medical Center is a full-service, non-profit, community-owned hospital committed to providing quality healthcare in and around Casa Grande, Arizona.

The Need

Replace an aging and expensive telephone system with a VoIP communications solution flexible enough to address the needs of a growing, fast-paced hospital.

The Mitel Response

Virtualized Mitel® Communications Director (MCD) with Mitel Applications Suite (MAS), Mitel Unified Communicator® Advanced (UCA), and Mitel IP and DECT Phones for highly flexible and efficient communications that include cell-phone twinning.

The Results

• Cost-effectiveness. Integration with Casa Grande’s VMware® platform means no more telephone silo. Voice is administered like any other application on the network.
• Reliability. Ensured business continuity and disaster recovery, with a virtualized, “always up” solution that backs up like any other application.
• Mobility. Clinicians and other staff can stay in touch and be productive anywhere, inside or outside the building, for enhanced patient care.
• Customization. Programmable keys and the Mitel HTML Desktop Toolkit turn Mitel IP Phones into a customized communications solution.
• A say in the future. Partnership with a vendor that listens to what’s needed and responds with innovative, customer-focused communications solutions.