Danieli

Danieli & C. Officine Meccaniche S.p.A. adopts the Mitel platform for a more strategic role in integrated business communications.

The Company

Danieli & C. Officine Meccaniche S.p.A., has offices based in Italy, the United States, Holland, Germany, Sweden, the United Kingdom, Austria, France, India, Thailand and China. The company designs, builds and installs machines and systems for the steel works industry, offering technology and products that cover the entire production cycle, from the mineral stage to the entire range of finished steel products.

The Challenge

To network all offices together with IP telephony

About Us

Business type: world leader in the steel working machinery manufacturing sector
Location: Italy
Configuration: 29 Mitel 3300 ICP control units interconnected at an international level and centrally managed via Mitel solutions for Unified Communications
Website: www.danieli.com

Customer Needs

• Protection of infrastructures and existing investments
• Transparent migration from TDM to a full integrated IP solution
• Introduction of a framework designed for the creation of innovative services

Solution Components

• 29 Mitel 3300 IP Communications Platform (ICP)
• Mitel Enterprise Manager
• Mitel Teleworker Solution
• Mitel IP Phones

Results

• Better distributed service thanks to improved call management and operators distributed on multiple hosts around the world
• Reduction of communication costs
• Implementation of new flexible working methods and mobility
• Possibility to add new applications for improving business processes
• Better management of communication infrastructure of the entire group

Danieli Customer Experience (PDF 180KB)