Davies Arnold Cooper LLP

Davies Arnold Cooper lead the way with a Mitel IP solution

The Company:

Davies Arnold Cooper LLP is an international commercial law firm, which specialises in dispute resolution and real estate. Established more than 80 years ago, the firm has offices in London, Madrid, Manchester and Mexico City. Davies Arnold Cooper has over 220 partners and lawyers and is best known for its work in the real estate and insurance sectors.

The Challenge:

In such a demanding market Davies Arnold Cooper needed to ensure that they had the latest communications technology to deliver competitive advantage and to assist employees and not hinder them.

About:

• Business Type: International Commercial Law Firm
• Location: International
• Configuration: All offices are now IP networked; the office in Mexico is in the process of relocating and once settled in the new office they too will also be added to the network.
• Website: www.dac.co.uk

Customer Needs:

• To have one voice and an data network
• To simplify IT management
• To reduce costs
• Improve communication and collaboration
• Improve customer service

Solution Components:

• Mitel 3300 IP Communications Platform (ICP)
• Mitel Enterprise Manager
• Mitel Unified Communicator Advanced

Results:

• Discovered new ways of working with ‘hot desking’ and teleworking
• Improved communication between offices
• Improved customer service – legal professional are always available for calls
• Reduced costs
• Simplified IT management

Davies Arnold Cooper LLP Customer Experience (PDF 345KB)