Dollar Energy Fund

COMPANY
Dollar Energy Fund, a rapidly expanding non-profit organization that teams with utility companies to help the needy out of debt and back on their feet.

EVALUATION
Buy out a soon-to-expire lease, or deploy a new communications solution.

CHOICE
Mitel Contact Center Solutions, a scalable, resilient, and virtual solution for contact centers of all sizes across one or more locations.

WHY MITEL?

• More capabilities – today and tomorrow. Meets current needs more effectively and accommodates capabilities planned for the future, including an interactive voice response (IVR) system.
• Significant cost savings. Call-back in queue means fewer lines on hold, and lower service payments.
• Superior reporting. Replacing an “add-on” with integrated reporting means call center agents know how they are performing in real time – and how to perform better.
• Positioning for expansion. A centralized communications system that facilitates ongoing growth into new geographical areas.
• Support for mobile workers. Unified messaging and Unified Communicator Mobile keep an increasingly mobile workforce connected and productive anywhere, any time.
• Teleworking. Flexible and cost-effective teleworking addresses the needs of a workforce of contact center agents that is increasingly widespread, and realizes savings in real-estate.

Why Mitel Customer Highlight: Dollar Energy (PDF 576KB)