Great Ocean Road Real Estate

Great Ocean Road Real Estate Drives Down Costs with Mitel

Brad Weetman believes that great customer service requires effective teamwork. Weetman is the Finance Director for Great Ocean Road Real Estate, an innovative Australian real estate agency. Based in the Great Ocean Road region of Victoria, the real estate agency has four offices across the region, providing property sales, property management, and short-term holiday lettings. Great Ocean Road Real Estate focuses on delivering highly personalised services to their clients.

With roughly 45 employees spread across the four sites, and many highly mobile employees, keeping track of people is a constant challenge. The distances between the four office locations are significant, leading to extensive travel times and poor productivity when face-to-face team meetings are required.

ABOUT GREAT OCEAN ROAD REAL ESTATE

What: An independent real estate agency servicing the Great Ocean Road region of Victoria, Australia.

Business Type: Real Estate

Location: Victoria, Australia

Configuration: Four small office locations in regional Victoria.

CUSTOMER NEEDS

• Reduce ongoing communications costs
• Improve call handling for customer inquiries
• Reduce need for employees to frequently travel between offices

SOLUTION COMPONENTS

• Mitel Communications Director (MCD)
• Mitel Unified Communicator® (UC) Advanced
• Mitel Audio and Web Conferencing (AWC)
• Mitel IP Phones

RESULTS

• Significant reduction in ongoing costs
• Presence information across offices for all employees
• Improved conferencing and information sharing, reducing need for travel

Great Ocean Road Real Estate (PDF 221KB)