Higher Colleges of Technology UAE

Type: College – Education
Location: United Arab Emirates
Configuration: The organisation deployed a Mitel 3300 IP Communications Platform (ICP) that enabled the College to gracefully migrate campuses over to IP when desired without a forklift upgrade. Adding on Mitel Unified Communicator® (UC) Mobile, Mitel Enterprise Manager and Mitel Customer Interaction Solutions to improve business processes. With a view to taking the solution to the next level and virtualising voice.
Website: www.hct.ac.ae

CUSTOMER NEEDS

• Single network for voice and data infrastructures
• Provide a high availability network
• Improve the organisation’s business continuity strategy
• Save costs by consolidating hardware

SOLUTION COMPONENTS

• Mitel 3300 IP Communications Platform (ICP)
• Virtual Mitel Communications Director (Virtual MCD)
• Mitel Unified Communicator Mobile
• Mitel Enterprise Manager
• Mitel Customer Interactions Solution
• Microsoft Office Communications Server (OCS)

RESULTS

• A highly available, robust and resilient voice and data network
• Potential to save cost-savings with consolidation of hardware
• Potential to save cost on energy bills
• Strengthen business continuity strategy

Higher Colleges of Technology UAE (PDF 214KB)