HotelBeds

Hotelbeds counts with Mitel to support its leadership

Company

Hotelbeds is a global hotel distribution partner with an online accommodation database of over 45,000 hotels from over 1500 hotel chains and independent hotels in 147 countries. Hotelbeds is part of the Accommodation & Destinations Sector of TUI Travel PLC, the international leisure travel company. Hotelbeds has 132 offices in 38 countries and employs over 6000 people

Challenge

Hotelbeds' growth was being held back by telephone equipment which had become obsolete with regards to its capacity for expansion, functionality and operative costs. Hotelbeds needed to find an alternative solution to stand out in a competitive market.

EVALUATION

• Flexible IP telephony that can grow with the business
• Improve customer service and operational efficiency using enhanced contact center features
• Reduce voice costs and infrastructure maintenance and increase network flexibility
• Reduce costs of maintaining telecommunications infrastructure
• Integration of communications system with Microsoft applications

Why Mitel

• Improved customer service and satisfaction through better call management and distributed agents
• Reduced costs with free internal calls between locations
• Flexible network to suit the dynamic nature of the business
• Robust network offering a reliable communications infrastructure
• Simple interaction with Outlook/Exchange
• Simplify maintenance and configurability