Maetis Arbo

Maetis Raises Service Levels for its Customers with Mitel IP Telephony

About Maetis

Type: Provider of services relating to occupational health and safety (absence and health management)

Location: Head office in Houten, with a total of 60 offices across the Netherlands

Configuration: 5 networked Mitel 3300 ICPs in Houten (head office), ‘s-Hertogenbosch, Amsterdam, Zwolle and Capelle. From these 5 sites, the company network branches out to all of Maetis’ offices nationwide. Configuration is fully resilient.

Website: www.Maetis.nl and www.TTbox.nl

Customer Needs

  • Optimum contact of all 60 offices
  • In-house maintenance
  • Future-proof solution
  • More options, such as CRM links and working from home
  • User-friendly telephones

Solution Components

  • 5 x Mitel 3300 MXe Controller
  • 4 x Mitel Analog Service Unit (ASU)
  • 650 x Mitel 5212 IP Phone
  • Hot Desking

Results

  • Increased contact of offices
  • Cost savings on inter-office telephone communication, as well as on maintenance
  • Limitation of fallout from telephone exchange breakdown
  • Management information available that can be used to provide better services to customers

Maetis CE (PDF 868KB)

 

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