Maplesoft Consulting

Consulting company chooses Mitel to enable them to do business globally.

About Maplesoft Consulting:

Scalable unified communications for a fast growing, widely dispersed company

Type: Professional Services and Solutions
Location: Based in Ottawa, Canada with offices in Canada and the U.S.
Website: www.maplesoftconsulting.com

Customer Needs:

• Integrate communications to let multiple locations and dispersed consultants provide exceptional service to customers

Solution Components:

• Mitel Communications Suite (MCS) on a Sun Server
• Mitel Unified IP Client Advanced for Sun Ray™
• Mitel IP Sets (Mitel 5330 IP Phone, Mitel 5340 IP Phone)
• Mitel Unified Communicator® (UC) Advanced, including
  • Mitel Softphone
  • Mitel Dynamic Extension
  • Mitel Knowledge Management
• Mitel TeleCollaboration Solution

Results:

• Integrated voice and data communications
• Virtualized network access for employees and consultants
• Simplified IT management and better security with centralized applications and data storage
• Ability to quickly expand and get new employees up to speed
• Natural, intuitive telecollaboration with document and whiteboard sharing
• Seamless communications access to all employees on any device
• Context-sensitive CRM with incoming calls
• Significant operational savings

MapleSoft Consulting (PDF 1.8MB)