Mark Barnes & Associates

Simplifying the complex through better communications

Company

Mark Barnes & Associates provides legal counsel and lobbying services to domestic and international clients in the defence and firearms industries. Headquartered in Washington D.C., the firm also has an office in Arizona and an attorney who advises remotely from Germany.

Challenge

Stay in touch with clients and associates 24 x 7, operating seamlessly and cost-effectively as a single office while working in multiple locations across different time zones.

Choice

Mitel 5000 Communications Platform (CP) with Mitel 5340 IP Phones.

Reasons

• Greatly improved workflow. Associates communicate with each other as if they were in the same office, no matter where in the world they are.
• Presence awareness. Graphical displays tell them where co-workers are, whether they are available, and how best to contact them.
• Ease of use. Their communications technology fits the needs and working styles of the people using it, so they can focus on just getting the job done.
• Cost savings. No more long-distance charges or huge cell phone bills.
• Ability to use time zones to advantage. Client needs can be quickly conveyed to the time zone where they can be met most efficiently.
• Mitel's customer service. Mitel doesn't try to sell "a product" so much as strive to understand customers' needs and challenges, and then address them with the best possible solution.

Mark Barnes and Associates (PDF 290KB)