Maryland Telephone

Reseller delivers smarter solutions with Mitel 5000 Communications Platform (CP)

Company

A 35 person communications solution reseller and integrator located in Baltimore, Maryland.

Challenge

To leverage best-in-breed technologies to maintain their competitive edge as IT integrators, while empowering sales engineers and technicians to provide customers with real-time service and support.

Choice

• Mitel 5000 Communications Platform (CP) (Mitel Dynamic Extension Express, Teleworking)
• Mitel 5360 IP Phones and Mitel 5610 DECT Handsets
• Mitel Unified Communicator® (UC) Express Softphone
• Mitel Applications Suite for the 5000 CP
• Mitel Audio & Web Conferencing (AWC)
• Mitel NuPoint Unified Messaging™(UM)
• Mitel Speech Auto-Attendant
• Mitel Business Dashboard
• Mitel Customer Service Manager

Reasons

• Greatly improved workflow. Technicians and other mobile workers communicate seamlessly from the road.
• Presence awareness. Graphical displays indicate where co-workers are, whether they are available, and how best to contact them.
• Ease of use. The 5000 CP solution fits the needs and working styles of the people using it, so they can focus on just getting the job done.
• Cost savings. No more long-distance charges or huge cell phone bills.

Maryland Telephone (PDF 2.1MB)