Mint Hotels

Mint Hotels lead the way in technology with Mitel IP Solution

The Company

Mint Hotel is an award winning privately owned hotel group and is fast becoming one of the most exciting and innovative emerging brands in the country. The group has six stylish properties in key centre locations including Bristol, Glasgow, Birmingham, London, Manchester and Amsterdam.

The Challenge

To improve guest service and staff efficiency. The long-term objective is to create an integrated IP network between existing hotels and the new ones planned to open. With the IP solution in place the group will be able to make free calls between all hotels.

About the company

As a leading hotel group Mint pushes the boundaries with pioneering concepts in technology and design. In 2007 the Mint hotel group received the “Technology Award” at the European Hotel Design Awards for its Manchester hotel, that set an industry benchmark with the introduction of a Multimedia iMac solution in every guestroom.

Customer Needs

• Internal and external communications within the hotel
• Management of voice platforms and applications
• To improve guest services
• To increase staff efficiency
• Access voicemail and wake-up call facilities

Solution Components

• Mitel Communications Director (Previously known as Mitel 3300 IP Communications Platform)
• Mitel IP Phones

Results

• Mitel IP Solution than can integrate disparate sites over one IP network
• Improve the management of the voice platforms and applications
• Reduce call cost between sites using call routing
• Increase staff efficiencies and improved overall business processes